Tech/Enterprise Platforms - ServiceNow HRSD Analyst -Senior- Tech Consulting - Open Location

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.  

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Manager you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around. 

 

The opportunity

You'll lead a tight-knit team in a rapidly growing area of the business. It's a high-profile role, in which you'll have plenty of opportunities to showcase your ability to not only motivate and develop your team, but establish and maintain new customer relationships. As you do, we'll support you in developing consultancy and analytical skills – along with relationships that could define your career. 

 

Your key responsibilities

We are seeking a highly skilled and experienced ServiceNow HR Service Delivery ("HRSD") Senior Analyst join our dynamic team. As a ServiceNow HRSD Senior Analyst, you will play a pivotal role in implementing and optimizing ServiceNow solutions for our clients. Your expertise in ServiceNow HRSD (HR Case and Knowledge Management, Employee Lifecyle Management etc.) will be crucial in delivering high-quality services and solutions to our clients, ensuring their business processes are streamlined and optimized.

 

Skills and attributes for success

 

Consultation and Requirements Gathering:

• • Collaborate with EY's People Advisory Services, ServiceNow and client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
  • Conduct thorough analysis of client's existing processes and systems to identify opportunities for improvement and optimization
  • Leverage tools, templates and enablers to plan for and initiate HRSD implementation efforts
  • Capture the right details needed to enable HRSD capabilities such as case management, knowledge management Employee Center Pro portal design, GenAI capabilities, onboarding and ofboarding workflows and integrations with other HR systems such as Workday, SAP SuccessFactors, Oracle HRSD and others to build end to end HR operations workflow solutions using ServiceNow

 

​​​​​​​ServiceNow Implementation and Configuration:

• • Assist in designing and documenting technical specifications for an end to end workflow solutions of configuring HRSD solutions such as HR case management, Knowledge Management, Virtual agent, EC Pro portal and related modules
  • Assist in designing and configuring a detailed end to end integration architecture using HRSD capabilities and other HR systems including any custom integration requirements utilizing REST and SOAP APIs as applicable
  • Work with EY's Global Delivery Services team located offshore and guide them to configure integrations between ServiceNow and third-party systems, tools, and databases, utilizing REST and SOAP APIs
  • Provide guidance to clients on the deployment of MID servers 
  • Work with Architects to determine data management strategies, including data import/export, transformation, and cleansing, to maintain data integrity and consistency within the ServiceNow platform
  • Experience in importing and normalizing data into the ServiceNow to ensure accurate HR profile details are being used in HRSD workflows
  • Experience in designing system to system integrations with HR systems of record such as Workday, SAP SuccessFactors, Oracle HRMS and similar other systems
  • Develop custom solutions and integrations as