Product Owner/Sr Product Owner, Technology Products

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Contact Center Product team within the Customer Experience Division. In the Contact Center Platforms team, we strive to provide technology solutions that will help contact centers across American Airlines modernize the way they perform their day-to-day work.
• You'll develop relationships with stakeholders across the company as you define what problems they're looking to solve, find ways to use data to formulate a product strategy for delivering these solutions, and focus primarily on the user experience. If you enjoy mixing strategic and tactical skills to achieve outcomes, questioning the status quo, and delivering intuitive solutions that will exercise a user experience skillset, then this job is for you!

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
• Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
• Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
• Coordinates with other Product team members to manage product dependencies and increments of value
• Performs continuous product discovery and offers valuable solutions that align to Product OKRs
• Understands the budgetary implications, related organizational constraints in factoring areas of focus
• Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
• Conducts competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
• Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members
• Seeks input from product, process and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health
• Collaborates with various internal team members (i.e. UX, Technology, Vendors, Risk, Compliance, Security
• Influences leaders, squads and peers on product strategy, roadmap items, OKRs and upcoming releases
• Practices agility in discovering  and delivering value continuously

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc.) or 5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

• Experience determining Product Market fit and defining a Go-to-Market strategy
• Demonstrate familiarity with Agile Product Management tools

Skills, Licenses & Certifications

• Relevant certifications in Product Management/Product Delivery field
• Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc. 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.