Accounts Receivable Specialist

Location: Orlando, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Accounts Receivable Specialist

Orlando, FL OR Irvine, CA - Hybrid

Position Summary

Thales is looking for an Accounts Receivable (AR) Specialist to play a key role in supporting Thales In-Flight Entertainment (IFE) within the accounts receivable function as part of the broader finance team. The AR Specialist, performs essential accounts receivable functions such as collection, reviews of AR Aging, monitoring payment performance, analysis and reconciliation of customer accounts, AR-related closing tasks, and preparation of other ad-hoc reports related to AR and cash collection.

In this position, you will also maintain a high level of customer service to both internal and external customers and shall also support the AR Lead in the coordination with the BPO Partner. Success in this role requires attention to detail, a strong grasp of AR processes, and a commitment to maintaining financial accuracy and accountability.

Key Areas of Responsibility

• Collections and Account Management: Execute daily collection activities, including sending emails and reminder letters, issuing statements of account, and making calls to resolve outstanding balances; Investigate and determine the root cause of short payments, overpayments, or other discrepancies; Manage and track disputes, chargebacks, and customer deductions, working to resolve them in a timely manner; Initiate third-party collection agency or legal endorsement for severely overdue accounts as directed by the A/R Lead.
• Financial Reporting and Reconciliation: Analyze and reconcile individual customer accounts with discrepancies, using payment information, bank statements, and other data sources; Prepare and maintain a high-level view of the A/R aging report, collections report, and other ad-hoc cash-related reports as requested; Ensure the timely completion of all A/R-related month-end closing requirements.
• Cross-Functional Collaboration: Coordinate with the Cash Posting, Invoicing, and Credit Memo teams to ensure accurate and timely processing; Collaborate with Customer Service and Program Management to promptly resolve customer disputes and invoicing issues; Assist the A/R Lead in coordinating with the BPO Partner to resolve queries and ensure smooth operations; Release sales orders from credit hold, following approval from the A/R Lead.
• Audit and Compliance: Assist in the preparation of audit schedules and provide necessary documentation for both internal and external audits; Maintain compliance with internal controls, policies, and procedures related to invoicing, collections, and revenue processes; Uphold the organization’s value and integrity by maintaining the highest level of confidentiality with all sensitive information.

Minimum Qualifications

• Associates degree in Accounting, Finance, Business Administration, or a related field; or equivalent experience.
• 3–5 years of experience in accounts receivable, billing, or a related finance function, preferably in a mid- to large-sized organization.
• Strong understanding of accounts receivable processes and revenue cycle management. Experience with compliance and audit requirements related to financial processes and controls; High level of professionalism, integrity, and accountability in handling sensitive financial data.
• Proven ability to work with ERP systems (e.g., SAP, Oracle, or similar) and financial reporting tools; Proficiency in Microsoft Excel, including use of pivot tables, VLOOKUPs, and data analysis tools.
• Demonstrated ability to meet strict deadlines and manage multiple priorities in a fast-paced environment; Strong analytical and problem-solving skills, with a high level of accuracy and attention to detail.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across departments and with external stakeholders.

Applicants must be legally authorized to work in the United States for any em