Technical Services Technician - WI/IL

Technical Service Technician - Remote

Wisconsin/Northern Illinois, United States

Come build your career.  

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. 

The Job:

As a Technical Service Technician, you’ll be part of our Lenox team working as a remote employee. You’ll get to:

• Solve end-user problems through troubleshooting minor repairs, alignment and calibration of equipment, as well as product performance and trial test in order to achieve optimum product performance.

• Coordinate with Territory Account Manager(s) to effectively manage your territory, develop target opportunities and agree upon service/maintenance requests for existing customers.

• Utilize SFDC to collect and maintain data about product, machines, materials, end users and distribution, both Lenox and competitive accounts.

• Keep updated on industry by attending trade shows and seminars and on innovative technology.

• Maintain, calibrate and troubleshoot distributor welding equipment.

• Motivate distributors and keep distributor sales personnel focused on technical services as important value-added service when selling.

• Identify end-user application to provide most cost-effective product recommendation that will improve customer’s quality of process as it pertains to their sawing operation.

• Coordinate and implement technical product and application solutions that extend value to our customers, consumers and sales representatives.

• Learn, understand and apply all aspects of The Lenox Advantage, Site Survey Process and reporting tool. Convince customers of the value of LENOX products, running product trials against a competitor that may have a lower price. and convincing customers of the benefits of analyzing price vs. cost.

• This position involves approximately 50% overnight travel within territory.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• 2-5 years equipment maintenance and repair and/or hands on experience in a shop production environment or equivalent.

• Bachelor's/Associate's Degree in a related field preferred.

• Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable.

• Technical and mechanical ability to work with tools and machines.

• Sales experience in industrial sales is preferred.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

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