Senior Manager, Commercial Excellence

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works in the Lake Mary, FL location in the Abbott Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.

As the Sr. Manager, Commercial Excellence, you will work closely with the commercial and operations organization to improve efficiency, capture market feedback, and support ongoing sales training.

What You’ll Work OnThe following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Develop and implement all RPM sales training programs. Includes new hire and on-going skills development.
• Leadership training, coaching, and development
• Provide comprehensive assessment and development recommendations for new staff following instructor-led training and one-to-one ride along experience. May work directly with Regional Director, Sales on individual development activities.
• Responsible for ongoing quality analysis of both sales performance and trainings to ensure objectives are being met and adhered to
• Supports the Abbott, Acelis Connected Health corporate training initiatives.
• Manage the Abbott Vendor credentialing program for Abbott ACH, including obtaining certification with the Vendor Credentialing requirements by following current immunization, required training, background checks and competency assessments
• Directs activities of sales to plan, develop procedures, establish responsibilities, and coordinate functions among staff by assigning or delegating responsibilities.
• Creates, trains and implements business analytics for sales, sales leadership and staff
• Develop and implement strategic action plans for sales departments.
• Directs system enhancements to continuously improve effectiveness of team.
• Develop work procedure strategy, schedule, and workflow.
• Manage professional Sales activities, communicates changes and progress.
• Develop and implement call handling strategies, up-selling techniques, and “selling protocol”.
• Develop supervisors and staff in consultative sales approach; utilizing clinical evidence, available services, and product knowledge to effectively support clients.
• Develops and implements standardized procedures to improve efficiency of staff.
• Directs the development of staffing, training and performance evaluations to develop and control sales programs.
• Direct and assists sales representatives with maintaining relationships with customers and with other team members.
• Develops and implements staff in cross selling, product knowledge, and monitors effectiveness.
• Assist with marketing needs and development of material and marketing programs
• Manage Sales reports.
• Assist with related special projects as required; to include advising strategic partners through implementation and growth model