Senior Product Manager – Discovery & Experience - Europe Remote-Friendly

🌍 Who are we?

In 2017, after more than ten years in the lift industry across Europe and Asia, Benoît Dupont noticed a system stuck in its ways where speed takes priority over quality and frontline teams remain invisible.

With Jade Francine and Tristan Foureur, he founded WeMaintain to put technology, trust and people back at the heart of building maintenance. Their ambition: give technicians back their autonomy, rely on in-house IoT technology, and deliver a service designed for users and clients.

Based in Paris, London, Singapore and Hong Kong, we maintain lifts, escalators, automatic doors and fire safety systems. With 300+ employees, we combine on-the-ground expertise with data-driven management to deliver high-performing, transparent, and sustainable maintenance.

We don’t just maintain buildings. We transform how they’re operated.

👥 Why join us?

Because here, you don’t have to choose between autonomy and stability.

Large groups often offer stability, but little room to manoeuvre. Smaller organisations allow more freedom, but sometimes without clear direction.

At WeMaintain, we strike the right balance:

• Real autonomy, with modern tools and strong support

• A culture built on trust, transparency and respect

• Genuine opportunities for growth and internal mobility

• A team that values commitment, perseverance and the drive to make things happen

And our values guide us every day:

• Care: Working with respect and kindness, internally as well as with our customers

• Grit: Seeing things through, with high standards and determination

• Uniqueness: Daring to be yourself, sharing your ideas and challenging the status quo

👀 Who we’re looking for?

We are looking for a Senior Product Manager – Discovery & Experience to join our Product & Engineering team in Europe (remote-friendly).

In this role, you will turn high-impact operational opportunities into well-shaped product bets that improve Service performance, revenue, and efficiency, while protecting end-to-end user experience across complex workflows.

As WeMaintain scales, our biggest constraint is not ideas or engineering capacity, it’s turning messy operational problems into clear, build-ready product direction. You will own the shaping and solution-definition phase of our most important initiatives, ensuring that when the team builds, they build the right thing, for the right reason, with a coherent end-to-end experience.

📌 Your day-to-day at WeMaintain

As a Senior Product Manager – Discovery & Experience, you will:

• Frame high-impact product opportunities with the CPO, tied to Service KPIs (revenue, efficiency, cost-to-serve)

• Run deep discovery with Field Engineers, Ops/CSMs, Supply teams, and Customers

• Turn operational pain into clear problem statements, journey maps, and scoped bets (including non-goals)

• Define end-to-end flows, interaction logic, system states, and edge cases

• Ensure experience consistency across multi-role workflows in complex operational contexts

• Align teams through prototypes and lightweight artefacts that define system behaviour

• Link each initiative to measurable operational and financial outcomes, making product impact explicit

You will work on initiatives such as:

• Turning operational signals into monetisable Work Orders

• Using AI to reduce coordination load for CSMs and Supply teams

• Making field engineer decisions faster through better context and diagnostics

👑 What we're looking for

You might be a great fit if you:

• You’re driven by solving hard, messy problems and turning ambiguity into clear, workable product direction

• You move naturally toward problems instead of around them, and you don’t wait for perfect conditions to make progress

• You break complex systems down fast, see structure where others see noise, and push things toward practical solutions

• You’ve wor