Senior Manager, Business Strategy

Position Summary...

The Senior Manager, Business Strategy is a strategic leader within the Customer Engagement Services (CES) Strategy, Planning, and Transformation (SPT) team. This role is responsible for orchestrating the intake and execution of complex, cross-functional initiatives that drive CES transformation. Acting as a central integrator, the Program Manager ensures initiatives are aligned with strategic priorities, timelines and dependencies are managed effectively, and cross-team collaboration is optimized to deliver measurable business outcomes.

What you'll do...

Are you passionate about driving enterprise-wide impact through strategic execution? Do you thrive in environments where cross-functional collaboration, operational discipline, and customer-centric innovation intersect? If so, we want you on our team!

Why This Role Matters

As Senior Manager Business Strategy, you’ll be the strategic integrator who ensures that every initiative entering the CES pipeline is aligned with our most critical business priorities. You’ll lead the intake governance process, orchestrate complex program delivery, and bring clarity and momentum to our transformation agenda.

This is more than a program management role—it’s a chance to shape how we prioritize, plan, and deliver value across the enterprise.

What You’ll Do

• Lead Intake Governance: Own and evolve the intake process to ensure initiatives are prioritized based on customer impact, capacity, and strategic alignment.

• Drive Program Execution: Coordinate cross-functional teams to deliver high-impact programs with transparency, accountability, and agility.

• Enable Strategic Visibility: Provide leadership with real-time insights into program health, risks, and performance metrics.

• Foster Collaboration: Act as a connective tissue across CES and partner teams, removing blockers and accelerating delivery.

What Success Looks Like

• Intake programs are aligned with CES strategic priorities and customer experience outcomes.

• Program delivery is timely, efficient, and transparent.

• Leadership has visibility into initiative health and can course-correct quickly.

• Teams are empowered with clear priorities, ownership, and support.

What You Bring

• Proven experience in program or portfolio management, ideally in a large, matrixed organization.

• Strong strategic thinking and operational execution skills.

• Ability to influence across levels and functions.

• Familiarity with Lean/Six Sigma, change management, or enterprise planning tools is a plus.

Why You’ll Love It Here

You’ll join a high-impact team that’s redefining how CES delivers value. You’ll work alongside passionate leaders who believe in transparency, innovation, and empowering associates to do their best work. And you’ll have the opportunity to shape the future of customer engagement at scale.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, b