Property Services Manager - 9 Month Fixed Term Contract

Role OVO-View

Team: Property

Salary banding: £35,000 - £41,000

Contract type: Fixed Term Contract

Experience: Mid-level

Reporting to: Property Manager (Compliance and Governance)

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Proactive, Organised, Collaborative

Top 3 qualities for this role: Problem-solving, Contractor Management, Attention to Detail

 

Where you’ll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. We’re hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey.

This role in a nutshell:

As a Property Services Manager, you are the lynchpin for the operational delivery of property services at OVO. You will ensure our workplaces are safe, functional, and efficient by expertly managing our network of third-party facilities management providers. This role is a hands-on blend of strategic oversight and daily operational excellence, where you will directly impact the well-being and productivity of our people.

You will be the operational lead, ensuring that all services, from routine maintenance to building security, are delivered on time, to a high standard, and in full compliance with regulations. You will thrive on problem-solving, proactively managing service requests, and building strong, collaborative relationships with contractors and internal teams alike.

Your key outcomes will be:

• Operational Leadership: Serve as the main point of contact for multiple facilities management services, working closely with contractors and internal teams to meet the daily needs of our sites.
• Contractor Partnership: Partner with the Property Manager (Compliance and Governance) to support tendering, onboarding, and mobilising new contractors and services.
• Service & Systems Management: Own the end-to-end management of service requests, planned maintenance, and reactive work. You will use CAFM systems to schedule, track, and report on all activities, ensuring data is accurate and complete.
• Issue Resolution & Compliance: Actively monitor service delivery, escalating and resolving issues promptly and professionally. You will track resolutions and ensure clear accountability between third-party providers and internal teams.
• Building Security Oversight: Manage our building security providers, guaranteeing high standards for access control, incident response, and overall site safety.
• Quality Assurance: Conduct regular site walkthroughs to verify service delivery against expectations, ensuring high levels of quality and responsiveness.
• Health & Safety: Maintain up-to-date compliance and service records to support internal audits. You will also coordinate documentation and on-site readiness with suppliers for health and safety reviews.

You’ll be a successful Property Services Manager here at OVO if you…

• Have a proven track record in workplace or property service delivery, third-party supplier coordination, or facilities operations.
• Are a confident problem-solver with strong experience in managing third-party providers across a variety of service types.
• Communicate with clarity and confidence, whether you're speaking with contractors, building users, or senior stakeholders.
• Are m