Program Manager, Solaire/Mesa Terrace (78115)

Position: Program Manager, Housing Retention

Reports to: Director of Housing Retention Services

Location: Solaire Apts 427 Auzerais Ave, San Jose, CA 95126) & Mesa Terrace (1171 Mesa Dr, San Jose, CA 95118)

Type: Exempt, Full Time

Compensation: $103,744.37  Annually

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

The goal of HomeFirsts Housing Retention Department is to end and prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services including rental subsidies, case management, landlord mediation, community-based activities, and other supports to program participants. The Housing Retention Manager is accountable for performance toward housing outcome metrics addressing the length of time participants experience homelessness while in program, recidivism, and cumulative program exits into permanent housing among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.

REPORTING RELATIONSHIPS

The position reports to Director of Housing Retention Services.

PRIMARY RESPONSIBILITIES

• Ensure effective service delivery as measured by achievement of program targets.
• Oversee that all documentation for the program is conducted appropriately within agency, licensing,
• contract, and program guidelines, including MediCal requirements as needed.
• Adhere to task completion deadlines.
• Independently manage the day-to-day operations of assigned programs through supervision of all
• assigned staff, including:
• Assist Case Managers and/or Support Specialists in maintaining a case load.
• Monitor and evaluate staff performance to ensure compliance with all expectations and
• standards of practice.
• Provide recruitment, hiring, and training of program staff.
• Work with staff to maintain thorough, accurate records of case management activities
• Organize the work of the program and delegate responsibility to staff members, as
• appropriate.
• Assess the follow-up of Case Managers and/or Support Specialists as they work with program
• participants to develop and implement an individual case management plan, and/or provide
• other support to help them achieve their income and housing goals.
• Lead regularly scheduled team meetings to support program operation, including client case
• conferencing
• Communicate and collaborate effectively with contract monitors and partners.