Client Systems/Help Desk Technician

Koniag Tech Infrastructure Solutions, LLC a Koniag Government Services company, is seeking a Client Systems/Help Desk Technician with Top Secret security clearance to support KTIS And our government customer at Wright-Patterson AFB, OH.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

KTIS is looking for an enthusiastic Client Systems/Help Desk Technician to work as part of a team to provide comprehensive IT support services for an Air Force Materiel Command (AFMC) customer at Wright-Patterson AFB, Ohio, including help desk operations, hardware/software support, network maintenance, and asset management. This position requires on-site presence at Wright-Patterson AFB with both normal business hours and on-call emergency support capabilities. Telework is not an option. These positions require the ability to work in a fast-paced, mission-critical environment with strict security. The successful candidate must demonstrate commitment to continuous learning and professional development to maintain currency with evolving technology and security landscapes.

Key Responsibilities:
Help Desk Operations:
• Serve as primary point of contact for IT support requests and problem resolution
• Operate help desk services during core hours (0700-1600) and provide 24x7 on-call emergency support
• Log, track, and document all service calls in customer’s database applications
• Provide immediate phone support when feasible and follow up to ensure customer satisfaction

Hardware & Software Support:
• Install, configure, test, deploy, and maintain workstations, servers, and mobile devices
• Perform diagnostics and troubleshooting of client systems, peripherals, and network connections
• Support software installation, configuration, debugging, and user assistance
• Manage warranty repairs and coordinate with vendors for maintenance services

VIP Support:
• Provide priority support to General Officers, Senior Executive Service, Commanders, and mission-critical personnel

Asset Management (ITAM:
• Perform duties as IT Asset Management custodian to include managing receiving, inventorying, labeling, deploying, and decommissioning of IT equipment
• Conduct annual equipment validations and support Report of Surveys for missing equipment
• Process equipment designated for disposal quarterly or as space demands

Network & Systems Administration:
• Install, maintain, and monitor network segments including wireless networks
• Perform system administration tasks including upgrades, security patches, backups, and access control
• Support multi-user platforms and server-based applications
• Maintain network drawings and configuration documentation using Government-supplied tools

Security & Compliance:
• Assist Information Assurance personnel with security compliance requirements
• Implement and track compliance with network security orders
• Report scans, STIGs, vulnerabilities to required organizations
• Support incident response activities per established Incident Response Plans

Training & Documentation:
• Prepare and conduct IT-related training for Government personnel and contractors
• Develop and maintain process diagrams, reference documents, and continuity guides
• Create user-accessible quick reference guides and documentation

Required Qualifications:
Education & Experience:
• Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Minimum 3-5 years’ experience in IT support and help desk operations
• Experience with DoD IT environments

Certifications & Training:
• Current DoD 8140.01 Cyberspace Workforce Management certification commensurate with position level
• CompTIA A+, Network+, or Security+ certification preferred

Clearance Requirements:
• Must be able to obtain and maintain Top Secret clearance
• Preference will be given to those with a current Top-Secret clearance

Technical Skills:
• Proficiency with Windows and Linux operating systems
• Experience with network troubleshooting and configuration
• Knowledge of hardware diagnostics and repair procedures
• Familiarity with ITAM database systems and asset tracking
• Understanding of cybersecurity principles and practices

Soft Skills:
• Excellent customer service and communication skills
• Strong problem-solving and analytical abilities
• Ability to work independently and as part of a team
• Flexibility to work extended hours and on-c