Administrative Assistant II – Customer Service RangerPRINT

Position summary:
The Administrative Assistant will be responsible for customer support, estimating & quoting print jobs, establishing job tickets, finishing and packaging jobs, and delivering jobs to the Campus Store. In addition the position will serve as a backup for other staff and provide essential communication to team members and clients.

Position responsibilities:

• Manage incoming calls and customer service inquires
• Able to multi-task, prioritize
• Manage quoting in Printsmith and generate customer estimates and job tickets.
• Assist in accounts receivable efforts and communications with customers.
• Oversee and manage the online ordering and online store processes.
• Assess customer’s design & job needs and direct job appropriately.
• Effectively communicate and build relationships with customers through email, phone, and face-face communications.
• Serve as liaison between the college faculty/staff and printshop personnel.
• Communicate effectively with different types of people and personalities.
• Manage time effectively.
• Serve as backup or provide assistance for print operators as needed.
• Manage product packaging and delivery to Campus Store.
• Provide customer support regarding details of their orders and estimates.
• Other duties as assigned

• Experience working with digital printers
• Basic knowledge of print processes
• Basic understanding of standard & metric measurements
• Experience with Microsoft Outlook and managing multiple mailboxes and folders
• Experience with managing multiple schedules
• Basic MS Excel knowledge and work with spreadsheets
• Must be able to work a flexible schedule
• Must be a problem solver: someone who is not afraid to ask questions and help find solutions to optimize our everyday tasks.
• Must be comfortable in a fast moving, higher stresses position managing multiple workflows and projects at one time.
• Must be able to stand for extended time periods and lift up to 50lbs

• 0 Full-Time Direct Reports    0 Part-Time Direct Reports

• Work is normally performed in an office and production work environment.
• Physical effort required; the employee must occasionally lift and/or move 50 pounds
• Exposure to physical risk.

• Provide resources for safe operation of units. Create and support workplace safety.
   

Benefits and Perks

• 36-hour work week for a healthy work life balance as well generous paid leave time.
• Health, life, and income protection insurance are provided.
• An excellent retirement program through the Teacher Retirement System
• Full Time employees have free use of the college’s recreational/fitness facilities.
• Full Time employees are eligible for the Public Student Loan Forgiveness (PLSF) after 10 years of service.
• Tuition scholarships are for the employee and dependents. 
• Compensation for this 12-month position is $32,574

Kilgore College does not participate in the federal Social Security program. As a result, employees/retirees of the college are subject to the federal Windfall Elimination Provision (WEP) and possibly the Government Pension