People Operations Specialist – Senior

<h2>Overview:</h2><p><strong></strong>SOFTSWISS is hiring a People Operations Specialist to join our dynamic HR team. We need a true, experienced and accomplished professional who shares our culture and values.<br/></p><h2>Purpose of the role:</h2><p><strong></strong>In this role you will create a stable, understandable and accessible service for employees and managers on all issues related to HR cycles. Stability, convenience and support are the main priorities. <br/></p><h2>Key responsibilities:</h2><ul> <li><p>Leadership of the People Operations Team<br/>- Setting tasks, monitoring the implementation of SLA based on employee requests<br/>- Mentoring and development of specialists</p></li> <li>Process management and optimization<br/>- Development and implementation of standards for processing employee requests<br/>- Building effective flows in Jira, Slack, etc.<br/>- Maintaining a knowledge base, monitoring the relevance of guidelines and templates</li> <li>Automation and digitalization of HR services<br/>- Initiation and coordination of automated solutions (bots, forms, integrations)<br/>- Interaction with IT and digital teams to improve the employee experience</li> <li>Coordination with other HR functions<br/>- Support for the initiatives PX, HRBP, HRSS, TR, TD<br/>- Participation in joint retrospectives, projects and quality surveys</li> <li>Metrics and service quality<br/>- eNPS/CSAT tracking by People Operations<br/>- Analysis of appeals, identification of pains and points of improvement<br/>- Tracking SLA by People Operations</li> </ul><h2>Required Experience:</h2><ul> <li>Work experience in HR services or People Operations is 2-3 years, including 1+ year in a leadership role</li> <li>Knowledge of the basics of personnel administration and employee lifecycle</li> <li>Experience working with Jira, Confluence, Slack, Service Desk — as a plus<br/></li> <li>High operational organization, systems thinking, customer orientation</li> <li>Willingness to dive into processes and see room for improvement</li> <li>Ability to adapt quickly and prioritize under high load conditions</li> <li>High learning ability and focus on Digital-first</li> <li>English language C1</li> <li>Russian language C1</li> </ul><h2>Nice to have:</h2><ul> <li>Experience in implementing process automation (bots, forms, knowledge bases)</li> <li>Understanding of EX/UX approaches in service processes</li> <li>Experience in creating or maintaining HR Helpdesk</li> <li>Experience of participating in transformational projects within HR</li> </ul><h2>Our Benefits:</h2><ul> <li>Full-time remote work opportunities and flexible working hours</li> <li>Private insurance</li> <li>Additional 1 Day Off per calendar year</li> <li>Sports program compensation</li> <li>Comprehensive Mental Health Programme</li> <li>Free online English lessons with a native speaker</li> <li>Generous referral program</li> <li>Training, internal workshops, and participation in international professional conferences and corporate events</li> </ul>