Client Program Director

Client Program Director

*This position will require frequent in-person meetings in Portland, OR *

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The Opportunity

The Client Program Director collaborates across the global teams to discover new opportunities for our clients and our community. Our vision is to be the global integrator of container logistics. The Client Program Director will be responsible for researching, planning, developing, and growing the current client’s business while implementing our global integrator view to the customer. We work closely across multiple teams as an account leadership role for specific to build joint plans to grow the customers' partnership. We aim to be the trusted partner of our customers, the career choice for our people, and the growth powerhouse under One Maersk.

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key responsibilities:

• Partner with Client Leadership/Internal Commercial & Product to drive the strategic growth plan, program roadmap, and manage client needs and expectations based on specific initiatives
• Must be able to speak consultatively with all members of the client and internal team(s), includingclient services, project management, IT, financial, product team members and senior management when necessary
• Maintain & improve customer satisfaction levels with NPS & Voice of the Customer
• Maintain & improve internal satisfaction levels with Voice of Key Stakeholders
• Ensure performance KPIs are aligned with customer expectations and maintained in one data set globally that reflects the customer performance
• Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance
• Own all customer initiated and internal projects to ensure internal resourcing is appropriate to execute within the agreed timeline. Compile and own the program/project plan.
• Serve as main point of contact for collaborating with implementation when new business is implemented
• Ensure all SOP(s) are updated maintained and adhered to. Any shortfalls are corrected on priority.
• Ensure all billing processes are accurate, timely, and being followed by owning the IOP and sharing with operations.
• Ensure operations is updating and maintaining all IOP(s). Any shortfalls are corrected on priority and escalated to the Client Program Director
• Host and engage in regular customer service calls with operational teams globally
• Report in collaboration with the Key Client Director on performance, projects, customer temperature, and team updates monthly through Executive Summaries to the internal leadership team
• Collaborate with Key Client Director to prepare and host Quarterly Business Reviews
• Host and collaborate with client contact on bi-yearly strategy sessions to review strategically about the client’s strategy to offer creative solutions. Align with internal leadership to bring Maersk’s One Integrator that will accelerate the client's growth plan Collect, validate, consolidate, monitor, and report any significant customer requirements, expectations, and trends.
• Support the commercial and product teams with enquiries and expertise into new areas of business
• Develop and maintain a strong partnership with the customer to achieve financial results; establish programs to improve customer awareness at all levels of the organization
• Review global operational processes and