Operations Supervisor (Medical) - HomeCare

Work where every moment matters.
 
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.  We invite you to become part of Connecticut’s most comprehensive healthcare network as an Operations Supervisor.

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years.  Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient.  As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home.  Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients’ families. 

The Operations Supervisor is responsible for overseeing all activities of the Administrative Support Staff and related departments, providing consistent, high quality service delivery on a timely basis for the HHC at Home Region.  Lead all Administrative staff by monitoring workloads, resolving issues, collaborating with the Business Office Manager (BOM) and delivering quality support to stakeholders.  Key responsibilities include: staff management, service delivery, process improvement and compliance with policies and regulations.  

Provide leadership support for the daily operations of the administrative department(s) by managing workflow and staffing of assigned areas within established time frames, productivity and quality measures. Determines staffing level needs and coordinates hiring to meet service demands. Resolves issues and ensures compliance with regional procedures and policies.

Leads, coordinates, and develops administrative staff to deliver consistent, high-quality operational support, including:

 Interviewing and hiring decisions; and participate in interviews for administrative roles across other HHC at Home Regions,

Merit decisions,

Performance management, including training, development, and coaching,

 Scheduling, and time keeping of the staff.

Identifies and implement process improvements by reviewing workflows, administrative demands, and redundancies, and performs root cause analysis to enhance operational efficiency. Participates in project teams and leads Lean Daily Management huddle and processes as appropriate.   

Collaborates with department leaders and B