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Assistant General Manager
TransdevWilmington, United Statesfull_timeVerifiedPosted 12 Mar 2025
💰 $91,000/yr($73,000/yr – $91,000/yr)
About the role
Assistant General ManagerThe Assistant General Manager supports the General Manager in directing the passenger transit operations. This position is based in insert location in supporting the insert contract name. The Assistant General Manager is responsible for the day-to-day operations of the contract, facility and safety of personnel and passengers, customer service and managing the financials. Transdev is proud to offer:
- Competitive compensation package of minimum $73,000 – maximum $91,000
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
- Assures a safe working environment.
- Provides leadership and guidance to develop location and personnel.
- Ensures compliance of all company and contract procedures and policies.
- Assesses resource needs, problems, and trends and plans accordingly.
- Develops action plans to ensure customer satisfaction.
- Provides and promotes effective communications with customers.
- Establishes training goals and requirements for all personnel.
- Satisfies client, corporate, and contractual reporting requirements and needs.
- Coordinates daily transit operations' dispatching, in-service monitoring, and turn-in activities.
- Coordinates operations personnel selection, recruitment, and training with the Safety Manager.
- Monitors, evaluates and addresses Operations activities. Included in the evaluation of activities are the following: Vehicle on-time statistics, missed runs, revenue/cost data, total work hours,
- total pay hours, customer-compliant data, accident data, road call data, other operations-related functions.
- Recommends and disciplines operations and personnel.
- Ensures compliance with local, state, and federal laws and regulation.
- Assesses resource needs, problems, and trends and plans accordingly.
- High School Diploma or GED required
- Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation or related field preferred.
- 5+7 years of supervisory or management level experience in the passenger transportation industry
- Knowledge of relevant federal and state employment laws
- Thorough knowledge of laws, ordinances and regulations underlying the transit operation
- Thorough knowledge of the methods of operation of the transit system’s staff and operational departments
- Ability to deal with state and local government
- Ability to manage cost control and financial/budget experience handling multiple locations
- Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
- Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
- Ability to organize and perform work efficiently; strong attention to details
- Ability to navigate Labor Relations issues and work effectively with union partners, including labor grievances, and negotiations.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
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