Sr. Director, Customer Success

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our approach is grounded in the Conga Way, a framework that encapsulates our values and drives everything we do as an organization—from hiring to decision-making and product development to colleague programs. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. 

Locations: Broomfield, CO (Hybrid)
Reports to: VP, Customer Success

Why it’s a big deal…  

Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate, and driven - we invest in our team. When you work every day to ensure your customers' success, you ensure the success of yourself and Conga. At Conga our customers are global, fortune 200 customers that invest millions into their Conga solutions each year. Our CSMs are the voice of those customers, the facilitator of conversations, and the driver of outcomes both for the Customer and Conga. We identify expansion, mitigate risk using our cross functional teams and improve health and sentiment of Conga’s Customers, ensuring a successful and growing customer base. 

Are you the person we’re looking for?  
Related experience. You:

• have 15+ years of Enterprise B2B SaaS Customer Success experience, owning accountability for large Enterprise & Strategic-level book of business
• have a proven track record of customer retention and expansion
• have experience driving consistent CS methodology and execution across all CS leaders and individual contributors
• have a deep understanding of business strategy, revenue, and capacity models to ensure your CS team is operating with efficiency and in line with company goals.
• stay updated with industry trends, emerging technologies, and best practices in customer success

Customer advocacy. You have a passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions. You’re dedicated to ensuring customer satisfaction, loyalty, and long-term partnerships – you don’t just say it, you do it.

Leadership or Mentorship Experience. You’re someone who leads with both clarity and care. Whether you’ve managed a team, coached peers, or driven cross-functional initiatives, your leadership creates momentum and trust. At Conga, we value those who lift others as they lead mentoring teammates, navigating change, and creating space for collaboration and growth.

Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You effectively and clearly articulate complex concepts and technical information, priorities, trade-offs, and goals to both technical and non-technical stakeholders. You use your strong interpersonal skills to build rapport, establish trust, and manage relationships with diverse customers and internal teams. 

Problem-solving and proactive mindset. You’re comfortable with complexity and ambiguity; you’re able to delve into the details and operational tactics while engaging on the big picture or overall strategy to drive positive customer outcomes. Even when information is limited, you’re able to make thoughtful decisions and keep things moving forward. Your adaptability allows you to pivot quickly as priorities shift always staying aligned with the bigger picture.

Here’s what will give you an edge…
Data driven decision making. You’re the type of person who is excited to dig into data and determine which processes are working. You use the data to explain why and how to improve for the future and collaborate cross-functionally to bring others along in the journey.

Industry-specific experience. You have prior in manufacturing,