Global Medical Information Business Systems Manager

Job Title: Global Medical Information Business Systems Manager

Location: Cambridge, MA Morristown, NJ

About the Job

This role reports into the Global Medical Information team. The Mission of Global Medical Information is to empower our customers with easy access to high quality medical information to support the informed and appropriate use of Sanofi’s products and to generate actionable insights that contribute to product strategies.

Within Global Medical Information, we are proud to be recognized as a trusted source that provides medical content to our customers and internal stakeholders at a leading level of service. We support all GBUs and are one of Sanofi’s key interfaces with HCPs and patients.

At the core of our operations is our Global Medical Information system, and the Business System Manager, Global Medical Information Operations will play a key role between the regional/local system users and the global team for all aspects of the system including platform updates, enhancements, maintenance, and end user training and system support.

Reporting to the Global Medical Information Systems and Insights Lead, the Business System Manager, Global Medical Information Operations will be responsible for all International Region system activities. The Business System Manager is the key interface between the regional/local system users and the global team and is responsible for gathering and implementing user requirements and system enhancements, for regional system administration, system testing, collaboration with the Digital team, and for user training and support.

The GMI system covers the end-to-end GMI process, including content authoring, content management, inquiry management, telephony system management, and development and management of system reports.

The position will collaborate across countries and functional groups within the International region and with the various global stakeholders. The position will ensure regional compliance of all activities linked to the GMI system, including input into the development of regional quality documents and training materials.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Work in close collaboration with regional stakeholders and Digital team to develop and contribute regional requirements/system enhancements in support of the GMI system.

• Serve as primary interface between the global and Digital teams and the regional / local user community for system updates/enhancements, support activities, and maintenance of the system for the International Regional countries using or planning to use the system.

• Support, conduct, and participate in test case writing and review during User Acceptance Testing (UAT) campaigns.

• Ensure compliance of systems with regional/local internal and external requirements.

• Responsible for delivery and development of appropriate training to internal and external users of system.

• Responsible for business system administration (product, email template, survey updates, etc.) for all regional users.

• Support end user system issues and evaluation with Digital support teams.

• Participate in implementation of innovative Digital solutions for GMI and support the GMI team with evaluation of new technologies, platforms, and digital projects.

About You

Experience

• Minimum of 5 years of experience in the pharmaceutical industry; experience with Medical Information or similar functions preferred.

• Proven track record with system implementation, system administration and user support.

• Knowledge in and experience with database and document management system design and technologies.

• Experience working in an international, multi-country, multi-cultural setting.

Soft skills

• Customer focus: ability to easily understand medical information and related processes and stakeholders.

• Excellent communication skills, both written and oral (in English).  Demonstrated ability to clearly and concisely express processes, ideas, and requirements verbally and in writing.