Senior Lead Commercial Excellence Strategy Analyst - (Bend the Curve)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The AGT Commercial Excellence Function is tasked with building new operating models and operationalizing new capabilities to drive productivity gains in Sales and CS across all GTM segments – LE, MM, GPS, PS, WS. As a Senior Lead of Commercial Excellence, you will play a key role in advancing cross-functional initiatives and programs across the Customer Success organization that aligned to AGT’s three-year strategic plan and the commercial initiatives underpinning that plan.

Reporting to the Sr Director of Commercial Excellence – Customer Success, you will lead cross-functional workstreams, translate insights into action, and help drive the end-to-end delivery – from initial framing through execution, tracking, and business impact realization – of new operating models, processes, and capabilities that drive Customer Success productivity and top-line growth at Lumen. This role blends analytical rigor, structured problem-solving, and hands-on delivery to ensure initiatives and programs are scoped, launched, and executed with precision.

The Main Responsibilities

• Support the end-to-end delivery of strategic initiatives, from problem framing and analysis through execution and impact tracking.
• Apply strategic frameworks and data-driven insights to inform decision-making and drive measurable outcomes.
• Collaborate with cross-functional teams to ensure alignment and integration of Commercial Excellence initiatives across the organization.
• Conduct research, develop business cases, and support the design of new operating models, processes, and tools with Customer Success execution.
• Prepare and deliver clear, concise presentations and updates for senior stakeholders.
• Monitor initiative progress, identify risks or roadblocks, and recommend mitigation strategies.
• Contribute to a culture of continuous improvement by identifying opportunities to enhance team effectiveness and operational performance.
• Partner with the Sr. Director to support strategic planning cycles and initiative prioritization.

What We Look For in a Candidate

• Bachelor’s degree required; MBA or relevant advanced degree preferred.
• 8-10 years of experience in strategy, operations, consulting, or program management roles.
• Demonstrated ability to manage complex projects and deliver results in a fast-paced environment.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and interpersonal skills; able to influence and collaborate across levels and functions.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Self-starter with a proactive mindset and a strong bias for action.
• Comfortable navigating ambiguity and driving clarity in evolving environments.
• Passion for operational excellence and continuous improvement.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$136,121 - $181,494 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$142,603 - $190,137 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

 

Learn more about Lumen's:

Benefits

Bonus Structure

 

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Requisition #: 338413

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