TPM AI2 Strategy and Programs - Customer Success Lead

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises. We act with the speed and demeanor of a start-up but with the scale and customer focus of the world’s foremost enterprise software company. Oracle is leading the industry in artificial intelligence infrastructure and is focused on continuing our momentum. We are rapidly expanding our business and looking for very talented individuals to join an extremely impactful team. 

We need a highly talented Senior Principal Technical Program Manager for the AI2 Strategy and Programs organization to help lead the most critical functions of our AI business. This person will be directly responsible for leading programs focused on the success of our most strategic customers, including business planning, operations, health and performance, delivery planning, and cross-organizational coordination to address customer needs across our organization.

This high-visibility and high-impact role will help craft our future AI infrastructure business and enable growth. The role comes with a high degree of personal accountability and autonomy and will require effective engagement across all cross-organizational functions to deliver results.

You should have a strong multidisciplinary operations, technology, and business background. You should also have a track record of influencing and addressing senior business and technology leaders and driving critical delivery initiatives at the highest levels. Strong executive communications, customer engagement, and business analytics skills are essential.

Qualifications:

• 10+ years of experience in program or project management, preferably in cloud
• Direct experience working with large-scale customers, including at the executive level
• A high degree of organization and ability to manage multiple competing priorities
• Ability to work independently and propose solutions
• Ability to lead other TPMs, design, and build engineers
• Excellent organizational, verbal, and written communication skills
• Proficient in Excel (e.g. PivotTables, lookups, if-statements, macros)
• Knowledgeable in PowerPoint, Jira, and Confluence

Career Level - IC5

• Responsible for delivery improvement programs, from shaping the approach to achieving the desired outcomes through delivery.
• Influence, activate, and orchestrate across teams to build alignment and drive results.
• Provide program and project management expertise to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs.
• Develop program work streams, identify core milestones, and ensure that project goals are in line with customer and business objectives.
• Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from our customers and stakeholders.
• Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the organization, ensuring a shared understanding of progress and performance.
• Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness.
• Track and manage priorities and committed actions to drive progress and provide actionable insights.
• Experience identifying, measuring, and adjusting plans against key business metrics.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $104,000 to $223,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued