Customer Service Representative- United States

Essential Job Functions – Responsibilities

• Communicate with customers via phone, fax, and email
• Process customer orders for parts and service
• Create and distribute quotations of parts and service
• Invoice parts and service orders
• Track customer calls, complaints, orders, & shipments
• Follow up on past due customer orders and manage delivery expectations
• Support Field Service Engineers with service visits, spare parts inventory, and quoting
• Spare parts inventory management
• Update and maintain CRM and ERP database

Education – Experience – Qualifications

• High School diploma or equivalent required
• Associate’s or Bachelor’s degree preferred
• Minimum 1-3 years customer service experience
• Must possess a strong customer orientation
• Must be extremely detail oriented
• Must possess strong time management skills
• Excellent interpersonal & communication skills
• Computer and Microsoft Office proficiency
• English language required
• Bilingual or proficient in Spanish a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Good level of fitness is required. This position requires frequent sitting, standing, and some walking. Average vision and hearing is sufficient.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The environmental conditions of this job include; working on the computer for extended periods of time, using the telephone, talking to customers, and moderate noise levels.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.