Digital Product Manager - ServiceNow.com - Digital Platform Experience

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Digital Experience organization enables and measures the unified customer journey, intelligently empowering customers through ServiceNow's ecosystem of products. As a Digital Product Manager, you will lead a product vision and strategy on the ServiceNow brand and high trafficked areas such as the Homepage, Demos, and Sales Inquiry processes. Your role will span from the inception of ideas to execution, with an acute focus on delivering a best-in-class digital experience that drives acquisition, engagement, conversion, and retention. This position offers an opportunity to enhance your leadership skills and have a foundational impact on ServiceNow's go-to-market strategy.

What you get to do in this role:   

Planning:

• Define product vision and strategy that aligns to digital priorities and is informed by quantitative insights, customer pain points, and opportunities for improvement.

• Translate strategy into product roadmap with multi-quarter horizon (ultimately a 3+yr strategy)

• Define key product success metrics, ensure they are instrumented, and lead with data driven insights.

• Develop an experimentation plan to test, learn and iterate

• Collaborate with Research, Design, Copy, Analytics, Engineering, Localization, Accessibility, SEO, and other ServiceNow stakeholders to ensure strategy reflects cross-functional perspectives and priorities.

Execution:

• Lead the planning, scoping, and prioritization for your product to achieve customer and business goals.

• Deliver seamless digital user experiences across the touchpoints of your customer journey.

• Gather, prioritize, define, and translate requirements into executable epics and features.

• Manage and own the product lifecycle end-to-end, including data monitoring, experience iterations and stakeholder feedback loop.

Communication:

• From intake through launch, be the main point of contact for internal and external stakeholders for your product area.

• Establish and maintain relationships with Product Managers across all scrum teams, to evaluate and manage dependencies.

• Create and maintain documentation - product area lifecycle management guidelines, product strategy deck, stakeholder list, KPIs, etc..

• Represent the team with partners and senior company leaders to align resources and prioritization.

Qualifications

 

To be successful in this role you have:

· 3 - 5 years of experience working as a Product Manager, preferably in B2B Enterprise.

· Ability to thrive in an international, fast-growing environment.

· Exceptional strategic and critical thinking skills, paired with business acumen.

· Excellent communication skills to articulate business implications and product visions.

· Strong collaborative & partnership skills, demonstrated by successful work with diverse teams to drive business outcomes.

· Experience engaging with executive stakeholders, Architects, and extended program teams in a professional services environment.

· Demonstrated ability to learn technology quickly through instruction and self-train