Senior Director, PSS Operations – Non-Alliance Immunology

Job Title: Senior Director, PSS Operations – Non-Alliance Immunology

Location: Cambridge, MA/Morristown, NJ

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

The Senior Director, PSS Operations – Non-Alliance Immunology will report into the Head, Patient Support Services – Non-Alliance Immunology, Neurology, and Rheumatology and is a key member of their leadership team. This Senior Director is responsible for the overall strategic vision, operational excellence, and performance of the Non-Alliance Immunology Patient Services operations, with a distinct focus on supporting Sanofi's wholly owned assets in contrast to alliance brand partnerships. This leader will own the strategic and operational direction for patient support programs across the Non-Alliance Immunology portfolio, ensuring programs are tailored to the unique needs of non-alliance brands while maintaining alignment with enterprise standards.

This Senior Director will serve as a senior strategic partner to brand, commercial, hub, and field leadership, while partnering closely with Centers of Excellence (CoE) teams to ensure an enterprise approach is applied across all aspects of the program where appropriate, including financial assistance, copay programs, market research, analytics, and vendor management. This leader will play a critical role in shaping the long-term strategic direction of Non-Alliance Immunology PSS, leading product launch readiness for non-alliance assets, implementing innovative tools and technologies, building and scaling high-performing teams, and driving organizational transformation across the portfolio.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Key Responsibilities:

Strategic Leadership & Vision – Non-Alliance Immunology Focus

• Sets the long-term strategic vision and multi-year roadmap for Non-Alliance Immunology PSS operations, ensuring programs are designed and optimized specifically for Sanofi's wholly-owned assets, distinct from alliance brand support models

• Serves as a senior thought leader and strategic advisor to the Head of PSS and franchise leadership on Non-Alliance Immunology patient services strategy, market dynamics, and competitive positioning

• Serves as the executive operational lead for Non-Alliance Immunology product launches, including pre-launch planning, launch execution, and post-launch optimization

• Partners with Centers of Excellence teams leverage enterprise capabilities, best practices, and shared services while ensuring Non-Alliance Immunology programs maintain the flexibility and customization required for wholly-owned brands

• Drives enterprise-level transformation initiatives to implement innovative tools, technologies, and digital solutions that enhance operational efficiency, patient experience, and program performance for Non-Alliance Immunology assets

• Leads organizational design, workforce planning, and talent strategy, including building and scaling teams in anticipation of non-alliance product launches and portfolio expansion

• Influences and shapes enterprise-wide PSS strategy by contributing insights, best practices, and strategic recommendations from the Non-Alliance Immunology portfolio to the broader PSS organization

Operational Excellence & Program Management – Enterprise Partnership Approach

• Accountable for end-to-end operational performance across the Non-Alliance Immunology PSS portfolio, including strategic design, execution, and delivery of best-in-class service programs for Neurology and Rheumatology wholly-owned assets

• Partners with Centers of Excellence teams to ensure an enterprise approach is applied across financial assistance programs, copay solutions, market research, marketing initiatives, analytics, and reporting—while tailoring execution to Non-Alliance Immunology brand needs

• Provides executive-level leadership, oversight, and governance for the effective functioning of Sanofi Non-Alliance Immunology patient services by establishing and monitoring program goals, key performance indicators, and operational metr