Senior Manager - Data Governance and Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Team Description

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.  The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.

The GMNS Data Office is responsible for bringing GMNS critical data elements and applications under AEMP70 and AEMP79 compliance. Our team is dedicated to helping American Express leverage the true value of data through application of Data Management and Governance principles. 

Description

As a Senior Manager - Data Governance within Global Merchant and Network Services (GMNS), you are a key member in activating and stewarding Merchant and Network data to be a more strategic enterprise asset. The GMNS Data office is part of the data governance /data management framework lead by Enterprise Data Office (EDO). You will be closely working with EDO, and you will partner with product and technology subject matter experts (SMEs), and our Data Custodian team to mature our enterprise data management capabilities and execute the data governance strategy within the scope of the GMNS Data Office.

You will be responsible for project managing, leading, owning, and documenting as the authority on metadata management. You will summarize, create and/or enhance the business metadata associated with our prioritized critical data elements including their definitions, classifications, risk assessments, and relationships to other business, other systems, and other data assets. For your assigned scope of critical data elements, you are expected to become the SME, supported by the Data Custodian team. This work is foundational for unlocking valuable business insights, improving overall data quality and usability, and establishing and then maintaining compliance with the AEMP70, the Enterprise Data Management Operating Policy and AEMP79, the Enterprise Data Risk Management Policy.

Your Primary Responsibilities may include:

• Manage and advance data governance principles, policies, and programs for stewardship, advocacy and custodianship of data.
• Lead and own working groups with relevant GMNS Business and Tech teams, and the Data Custodian team to
• Define and document Business Metadata for the critical data. Classify the level of sensitivity for restricted metadata and communicate any access requirements to Enterprise Data Governance, when applicable.
• To define and document Data Quality rules for the critical data.
• To understand and document Data Lineage for the critical data.
• For critical data elements that are already compliant with AEMP70 reliably and independently carry out BAU Data Steward responsibilities that include tasks such as relationship management with Product owners and Data custodians, change managemen