Operations Business Associate - Experienced Graduates (Winter 2025 Start)

Winter 2025 start

Location: Boston, MA

This is a Boston based opportunity with a 4 day in office expectation.

Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have 1-3 years of experience.

Wayfair is seeking collaborative, innovative, and adaptable candidates for full-time positions within our Operations team. Operations Associates will have the opportunity to gain experience in core functional areas at the center of our logistics and supply chain functions and contribute directly to the growth and success of the company. This is an ideal opportunity for candidates who are looking to join a highly collaborative, cross-functional team, driving forward the future of retail supply chain operations. 

What You'll Do

• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
• Work cross-functionally with a variety of teams across Operations 
• Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
• Create and deliver communication plans with external partners including suppliers, logistics, Wayfair’s proprietary freight forwarding service (CastleGate Forwarding), and external 3rd party logistics companies (3PL)

What You’ll Need 

Basic Qualifications:

• 1-3 years of transferable experience in a corporate environment, including internship and co-op experience
• Authorization to work in the United States without visa sponsorship by Wayfair now or in the future.

Preferred Qualifications:

• Excellent written and verbal communication skills, along with the ability to influence others
• Analytical mindset able to process large volumes of data using a variety of reporting tools (Excel, Google Sheets, SQL, etc.)
• Ability to distill complex information in a simplistic way via emails, charts, graphs, and other forms of presentations
• Passionate about execution with strong interest to drive customer engagement
• Desire to own projects from beginning to end, and  thrive as part of a team as well as individually
• Comfortability navigating a fast-paced, dynamic environment with little structure
• Strong project management and prioritization skills

Possible team placements can Include, but are not limited to:

Castlegate Forwarding

CastleGate Forwarding is a digital freight forwarding organization within Wayfair's broader CastleGate Logistics network. We offer a full suite of shipping services that aims to provide Wayfair suppliers with competitive and convenient logistics solutions.

Corporate Service

The global corporate service teams are responsible for setting the standards on how we deliver an excellent experience to our customers. They identify customer channel disconnects, drive improvements for a smooth and frictionless customer experience, recommend technology solutions, and train our frontline agents.

Global Supply Chain

Wayfair's Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the GSC team is to get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part of the GSC team, you will have an important role in accomplishing our mission: delivering cost-efficient perfect orders at scale. 

Global Partner Support

The Global Partner Support Team makes sure that our Partners focus on what they do best - leaving the rest to us. We act as the voice of the Partner across the organization. We provide our Partners with the day to day support needed to ensure they delight our customers and win online with Wayfair. We identify areas where we need to do better, and eliminate  issues at source across the organization. We co-develop self service solutions to ensure suppliers have the tools to operate independently. We provide frontline service support, replying and resolving challenges across our suppliers and carriers.

Planning & Inventory Management

Planning and Inventory Management (PIM) drives Wayfair’s top and bottom line by partnering with our suppliers to deliver high availability across CastleGate, physical retail, & dropship. PIM is at the