Technical and Customer Experience Advisor - Work From Home - US
TranscomAbout the role
General Information
Description & requirements
Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of your home?
What's in it for YOU!
- $17.31 USD Starting Pay
- Plus performance-based incentives each month, earning potential
- Pay increases with continuous learning and advancement to new tiers of support
- Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
- Health Benefits for you and your family, including: medical, dental, vision
- 401(k) Investment options with employer match opportunities
- Paid Vacation Time
- Computer Equipment Provided
- 100% REMOTE - Work-at-Home, including training
- Great Work/Life Balance while developing your career
- Position as a Transcom employee (not an independent contractor)
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
Join our Transcom Family as a Technical and Customer Experience Advisor!
You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.
Listen below to hear a sample of the types of calls you'll handle when you join our amazing team!
Call Sample 1: https://dreambroker.com/channel/63uahzra/o30vts80
Call Sample 2: https://dreambroker.com/channel/63uahzra/3blz915a
Call Sample 3: https://dreambroker.com/channel/x6ojqbah/epzdpz7d
Call Sample 4: https://dreambroker.com/channel/ysuhmltn/h08g77lv
What we are looking for:
- We’ve got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
- Comfortably navigate multiple applicatio
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