Patient Access IT Analyst - IT Services

Job Responsibilities:
• Develops, supports, maintains, and revises Registration and Scheduling IT solution(s), including but not limited to practice management software applications, data sharing, and end-users, between and among practice management, revenue cycle, and related 3rd-party systems in support of Marshall Health, the Marshall University Joan C. Edwards School of Medicine and affiliated organizations.
• Monitors system activities and performance of patient access and related applications escalating issues to team members or vendors as appropriate for effective issue resolution.
• Collaborates with the Director of Patient Accounting, Director of Enterprise Clinical Applications, Operations analyst(s), Financial analyst(s), department managers, and end-users to provide patient access analysis and report generation for financial, visit, RCM, and various payers’ performance related reporting in a timely manner.
• Troubleshoots and resolves technical issues surrounding the use and support of patient access and related IT support systems.
• Participates in the planning and execution of patient access and related system installations, upgrades, and processes continually improve patient access management.
• Develops and delivers training documentation, presentations, support to all registration, scheduling, and business office new hires.
• Optimizes and continually improves patient access systems, quality initiatives, and clinical operations through evaluation of workflows, inefficiencies, and policy and procedures.
• Performs other duties as assigned or requested.


EDUCATION: Bachelor’s Degree or related certification in Information Systems Management, Healthcare Administration, Business Administration, or Accounting related field preferred.
EXPERIENCE: Minimum of 3 - 5 years of relevant experience in IT support of a healthcare billing environment or development role required. Healthcare patient access experience or background in front office operations. Priority given to experience in Cerner Millennium solutions.


Internal applicants must call HR at ext. 11653 to determine eligibility before applying.