Customer Service Representative (Onsite)

Date Posted:

2025-06-19

Country:

United States of America

Location:

HCA21: Aerostructures - Chula Vista 850 Lagoon Blvd, Chula Vista, CA, 91910 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance:

None/Not Required

As a Customer Service Representative, you will join the Aerostructures Aftermarket Maintenance, Repair and Overhaul team based at our Chula Vista facility. In this role you will manage global airline nacelle repair needs, respond to customer inquiries, document procedures, collect data, and provides information to customers to resolve concerns.

What You Will Do:

• You will work onsite at our Chula Vista facility.
• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing customer support for aftermarket repair orders
• Communicate with customers by telephone or electronically to provide information about organization products and services, manage customer accounts, and address customer concerns.
• Process customer orders and quotes in accordance with Standard Work procedures.
• Promote products/services to ensure business targets are met.
• Provide after-sales support for client contracts to ensure customers satisfaction.
• Coordinate operations, shipping, and inventory warehouses to expedite or trace shipments.
• Perform duties related to overall customer service and account management.
• Consistently document customer service needs to identify patterns and maintain quality.
• Provide periodic reports to management and be responsible for leading real-time problem resolution activities

Must Have Qualifications:

• Typically requires a University Degree and 5 years of relevant experience in customer service or an Advanced Degree and 3 years of relevant experience in customer service
• Experience in the Microsoft Office Application Suite

Preferred Qualifications

• Ability to communicate professionally and effectively in the English language with a secondary language a plus
• Manufacturing processes experience and the ability to read engineering drawings
• Experience with account management, business processes, distribution, high profile customer support, leading teams
• Leading Kaizen/Continuous Improvement activities
• Working knowledge of SAP or equivalent business system application experience

Learn More and Apply Now

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!  

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
• Relocation assistance available
•  And more!  

*Please ensure the role type (defined below) is appropriate