Shop & Field Service Supervisor

We are looking for a talented Shop & Field Service Supervisor to join our team in Service in Kapolei, HI.

In this role, you will make an impact in the following ways:  

• Optimize daily service operations by effectively coordinating technician schedules, communicating clear repair plans, and ensuring work aligns with customer quotes and expectations. 
• Elevate technician performance and capability through ongoing coaching, real-time support, constructive feedback, and structured performance reviews that promote professional growth. 
• Strengthen repair quality and efficiency by monitoring technician productivity, providing first-level technical guidance, and escalating complex issues to ensure timely, accurate resolutions. 
• Ensure safe, compliant, and efficient service operations by managing materials, equipment, and workforce logistics with strong attention to safety, quality, and process discipline. 
• Improve customer trust and transparency by reviewing quotes for accuracy, communicating repair status updates, and proactively addressing changes to timelines or repair plans. 
• Drive continuous improvement by analyzing service processes, identifying bottlenecks, and implementing enhancements that respond to evolving customer needs and organizational goals. 
• Achieve branch performance targets by monitoring KPIs, ensuring on-time repair completion, and maintaining high levels of customer satisfaction through consistent service excellence. 
• Build strong customer relationships by professionally resolving warranty concerns and engaging frequently with key customers to reinforce confidence, loyalty, and long-term partnerships.

To be successful in this role you will need the following: 

• Strong financial acumen to interpret key cost, labor, and productivity indicators and make operational decisions that improve efficiency, profitability, and resource utilization. 
• Skilled, adaptive communication to deliver clear, audience‑specific messages to technicians, customers, and leadership, ensuring alignment, understanding, and smooth operations. 
• A customer‑first mindset that builds trust, strengthens relationships, and ensures service solutions are timely, accurate, and aligned to customer needs and expectations. 
• Effective work direction and delegation skills to prioritize tasks, remove barriers, and guide technicians toward high‑quality, on‑time repair execution. 
• A strong sense of accountability, modeling ownership while holding the team to commitments, performance standards, and safety and quality requirements. 
• Ability to manage and resolve conflict professionally, helping technicians, customers, and internal partners navigate challenges with minimal disruption and maximum clarity. 
• Proficiency in diagnostics and electronic service tools, applying troubleshooting procedures, interpreting tool results, validating repairs, and documenting findings accurately for quality, payment, and historical tracking. 
• Expertise in technical escalation, service documentation, and warranty processes, ensuring issues are escalated appropriately, records are complete, and claims follow required procedures for accurate and timely resolution.

Education, Licenses, Certifications: 

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience: 

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
• 2–5 years of relevant experience supporting service operations within the Oil & Gas, Energy, or Electric Vehicle (EV) sectors, including exposure to industrial, power, or fleet‑based service environments.

Additional Information:

• The working hours for this position are between 7:00 am to 5:00 pm, Monday to Friday. 
• This position requires to be available afterhours for specific customer situations and needs.
• This position requires a proactive Service Business Growth mindset that includes building strong relationships with Customers, visiting Customers regularl