Regional Maintenance Manager - Northeast Region

Regional Maintenance Manager

Job Summary

The Regional Maintenance Manager (RMM) is responsible for the short- and long-term maintenance objectives of their portfolio of assets, overseeing a team of Maintenance Managers and ensuring that the physical condition, appearance, and capital needs of the apartment communities are achieved. The RMM must be technically proficient with a hands-on attitude and possess exceptional leadership and communication skills. The RMM must be willing and able to set a consistent example of leadership skills and demonstrate a professional demeanor. Ability to work well in ambiguous or changing situations.

This position will be remote with frequent travel (65-70%) to work on-site at various communities within the Northeast region. Candidate must currently reside within the region, preferably within the Boston, MA area.

Education/Certificates

• High school diploma or equivalent required. Bachelor’s degree preferred or technical degree preferred.

• CAMT designation is a plus.

• HVAC-EPA (Type II) or EPA Universal certification is required.

  Certified Pool Operator (CPO) certification strongly preferred.  Associates hired without a CPO certification will be required to obtain within 90 days of hire.

• Valid driver’s license may be required.

Experience

• Five or more years’ progressive maintenance management responsibility.

• Prior multi-site maintenance management strongly preferred.

• Multifamily apartment maintenance management experience required.

• Experience with Yardi or other property management accounting software.

• Strong working knowledge with Microsoft Excel, Word, and Outlook.

• Strong working knowledge with smart phones, tablets, and apps process.

Skills, Knowledge & Abilities

• Ability to read, write, understand, and communicate in English.

• Experience using Yardi or other related property management accounting software.

• Experience using Microsoft Outlook, Word, and Excel.

• Professional verbal and written communication skills.

• Superior customer service skills including the ability to manage difficult customers and/or situations.

• Strong attention to detail, organizational, time-management and problem-solving skills.

• Strong knowledge in the areas of OSHA standards, safety, facilities maintenance, capital improvements and maintenance related purchasing.

• Strong knowledge of plumbing, electrical, mechanical, HVAC, carpentry, fire protection, structural, roofing, concrete, paving, painting, landscaping, and appliance repair work.

• Working knowledge of local, state, and federal laws and regulations, permit processes, and codes.

• Working knowledge of abatement and encapsulation process for hazardous

• materials

• Working knowledge of multifamily facility management, and the equipment and tools necessary to carry out housekeeping and maintenance functions.

• Ability to develop, comprehend and manage capital budgets.

• Strong leadership and management skills; ability to direct a team and supervise vendors.

• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Essential Duties

• Assist Community Managers (CM) and Maintenance Supervisors (MS) in hiring and retaining exceptional service personnel.

• Possess the willingness and aptitude to mentor and develop service personnel, leading by example.

• Ensure professional appearance of maintenance personnel, operating standards and protocols are maintained.

• Works with Maintenance Supervisor to increase proficiency and performance of the property; maintains oversight of property’s maintenance operations.

• Develops scope of work for all large scale or complicated “Capital Improvements” and conducts bid walks for all work.  Oversees work and approves progress payments and final sign-off of the projects.  Tracks compliance and makes appropriate recommendations.

• Provides training on-site as needed to aid maintenance personnel in the most efficient performance of their duties. 

• Reports specific needs and deficiencies at individual properties to the Community Manager and Regional Supervisor.

• Establishes and monitors preventive maintenance procedures in con