Job Description Summary

We’re looking for a Service Commercial Operations Director, AVS & PCS, who can become a pivotal force in driving our commercial success. This high-impact role is designed for a dynamic and highly motivated individual who thrives in a fast-paced environment. You will be at the forefront of our commercial operations for USCAN Service, leveraging your expertise to track and analyze key metrics, present performance insights to leadership, and lead initiatives that drive revenue growth and productivity. Your contributions will directly influence our strategic direction and operational excellence, making you an indispensable part of our team.

As the Service Commercial Operations Director, you will have the opportunity to collaborate with cross-functional teams, including Service Product Management, Modality and Finance teams, to support growth programs and enhance our commercial processes, working directly with our Service Commercial Sales team. Your leadership in root cause analysis and process improvement will be crucial in identifying opportunities for growth and ensuring our commercial operations are world-class. If you are passionate about driving results and making a difference, we want you on our team.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Preferred: Hybrid Role with 3 days/week in office in Waukesha, WI.
Open to fully remote candidates.

Job Description

Role & Responsibilities:

• Proactively track & analyze commercial metrics such capture rate, renewal rate, warranty conversion rate, POS rate, revenue and win rate.

• Present segment and modality performance in leadership reviews.

• Lead root causing analysis to identify opportunities to grow revenue or increase productivity.

• Partner and support Service Product Management and Modality teams to execute growth programs, such as Subscription Software Growth, Continuity, Upgrades Growth, etc.

• Track and analyze KPIs for Growth Programs and campaigns

• Regularly assess and monitor commercial process health, develop roadmap with goal to attain world-class commercial operational processes.

• Lead key components of strategic Service CRM transition.

Required Qualifications:

• Bachelor’s Degree: Degree in Accounting, Finance, Business Administration, Engineering, or a related field. 

• Work Experience: Minimum of 10 years work experience.  Minimum of 6 years of operational and/or process work experience.

• Business Acumen: Deep knowledge and experience with concepts of sales, margin, price, mix in relation to driving business growth.

• Strong Analytical Acumen: Ability to interpret data and draw meaningful conclusions.

• Executive Communication: Demonstrated experience in creating and delivering presentations and memoranda to senior-level executives.

• Problem-Solving: Clear thinking and a successful track record in leading process improvements within operations and finance functions.

• Process Simplification: Demonstrated experience in simplifying complex, multi-functional processes. 

• Project Management: Ability to document, plan, market, and execute programs, demonstrating established project management skills.

• Excel Proficiency: Strong skills in data compilation and aggregation using Excel (e.g., Pivot Tables, Macros, PowerQuery).

• Team Player: Proven ability to work effectively in a team environment.

• Interpersonal Skills: Excellent communication and collaboration abilities, with the ability to influence others across all levels, functions, and regions.

Desired Characteristics:

• Master’s Degree: MBA or Masters in other business or healthcare majors. 

• Lean and/or Six Sigma certifications.  

• Medical Device Product Knowledge:  Knowledgeable with GE Healthcare devices

• Product Development:  Experience with New Product Introduction for medical devices

• Enterprise Systems Familiarity: Experience with enterprise systems such as Siebel/SMAX, Oracle, and Salesforce.

• Reporting Platforms: Familiarity with reporting tools like PowerBI, Spotfire, and OBIEE.

• Report Development and UX Skills: Experience in report deve