Application Customer Support

Your Title: Application Customer Support Representative
Job Location: US - OR, Lake Oswego
Our Division:  Trimble, Viewpoint

What You Will Do
As an Application Customer Support specialist, you will serve as a vital liaison between our customers and Trimble, providing enterprise-level support for our products and services. Your role will involve answering customer inquiries, resolving issues, coordinating escalation procedures, and contributing to the delivery of support, training, and other related processes. This position is crucial for maintaining high customer satisfaction and ensuring the effective use of our applications.

With Trimble’s success comes the opportunity for moving your career forward. Employee ideas, ambition, and contributions are regularly rewarded. In addition, the support and respect you’ll receive from every level of the organization is unparalleled. The collaborative environment of our workspace and management’s doors are always open for discussions and thoughts about ways to improve our products and services. This serves our company-wide goal of providing our customers with the best, most innovative software solutions.

Employee Value Proposition (EVP):
This role offers the opportunity to be at the forefront of customer engagement and problem-solving within a dynamic tech environment. You will be integral in helping customers navigate and maximize the benefits of our products, providing you with a deep understanding of application functionality and customer needs. Your contributions will be key in shaping the customer experience and improving our products and services.

What Skills & Experience You Should Bring:
Bachelor or Associate degree in business with an emphasis in business, accounting,
construction management or other relevant discipline.
Strong understanding of general business, accounting and HR principles.
Intermediate level of experience with core MS Office Suite (Outlook, Word, Excel)
Prior experience in customer support or a related role.
Strong problem-solving and communication skills.
Passion for technology and software solutions.
Excellent interpersonal abilities and customer-centric mindset.

 
Bonus points for any of the following:
Accounting experience.
Construction experience and/or Construction accounting experience.
Basic SQL exposure.
Prior ERP experience.
Experience using Spectrum or Vista.
Being the person that everyone else brings their technical problems to.

About Trimble:
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

About Your Location
Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support teams.
In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the righ