Account Specialist

Park Nicollet is looking to hire an Account Specialist to join our team!  Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

Position Summary:

The Account Specialist thoroughly researches and resolves concerns related to billing, insurance or the patient’s ability to pay. The Account Specialist must ensure the patient concerns and issues are resolved in a timely and accurate manner in accordance with organizational policies and procedures, as well as the Attorney General Agreement and Federal regulations. The Account Specialist will perform tasks related to: obtaining payment over the telephone and in person from patient/guarantor, resolving patient’s balances by offering and accepting all appropriate payment arrangements, updating incomplete or missing information on accounts to ensure that billing is correct, provide accurate information and facilitate resolution to patients and third party inquiries, offering Financial Assistance and/or directing patients to the appropriate Government Assistance Programs and/or helping the patient navigate the MNsure website to obtain Medical Assistance coverage.  Always representing the company in a professional and positive manner and following the Attorney General Agreement and Federal regulations. Effective performance of these functions helps the organization achieve strong cash flow and maximize patient’s satisfaction.

Required Qualifications:

Knowledge, Skills, and Abilities:

• Understanding of the Fair Debt Collection Practices, Attorney General Agreement, Affordable Care Act and general familiarity with bankruptcy laws
• Strong communication and interpersonal skills, including ability to professionally respond in situations involving conflict and emotion
• Self-motivation, problem resolution including professionalism and composure 
• Moderate proficiency with word processing spreadsheets and email 
• Preference for experience with the Microsoft Suite (e.g. Word, Excel, Outlook)
• Working knowledge of typical office equipment

Preferred Qualifications:

Education, Experience or Equivalent Combination:

• High school diploma 
• At least one year related experience, with 1+ years internal working experience

Knowledge, Skills, and Abilities:

• Basic knowledge of accounting principles and accounts receivable systems 
• Medical terminology and procedural/diagnostic coding knowledge 
• Currently not in a performance development program
• Balances providing quality service with timely resolution to aging balances
• Proficiency in processing accounts using PNHS & PFS policies & procedures
• Consistent accuracy in processing accounts
• Acceptable volume of output
• Ability to work independently
• Proficiency in Electronic Medical Record 

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more! 

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.