Desktop Technician II (AK on-site)

$2,500 Hiring Bonus! GCI's Desktop Technician II will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues.   ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures. COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers. 
  • Excellent documentation and organizational skills. 
  • Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user’s problems utilizing unified communications tools and in person.
• Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems.
• Apple OS and iOS app support, upgrades, and general troubleshooting. 
• Utilizing JAMF environment to include installations, configurations, and recovery solutions.
• Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment.
• Setup and configure local and network-attached devices. 
• Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems’ hardware and software.
• Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs.

Additional Job Requirements:

This is a mid-level position within the IT desktop career path. Must have a strong understanding of telecommunications, provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Working under moderate supervision will execute basic to moderate troubleshooting, analyzing and resolution for computer hardware and software support issues and provide technical assistance in person, remotely following unified communications methods.

• Evaluate, install, configure, and test new hardware, software, and operating systems for internal employees and external contracting end-users.   Troubleshoot and resolve basic and complex (standard and non-standard) hardware and software support issues to include Virus/Spyware/Malware clean-up and remediation.
• Experience with Apple OS and iOS app support, upgrades, and general troubleshooting. Assisting with the JAMF environment to include installations, configuratio