District Manager, Full Time, Northern California/Northwest- Pottery Barn

 

About the Team 

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. 

 

About the Role 

Promote a sales culture to build productivity. Prepare for future growth through hiring and developing great people. Manage Units Per Transaction, Average Transaction, Conversion & Sales Per Hour. Provide leadership by analyzing Week-to-Date, Month-to-Date, Year-to-Date sales & develops action plans to drive top line sales. Provide leadership to achieve or exceed budgeted sales and payroll, and manage profit and loss (P&L). Effectively manage store operations, inventory levels and visual merchandising standards. Ensure all internal and external customers receive exemplary customer service and receive a positive store/brand experience. Ensure sales associates build relationships with customers. Accountable for all aspects of the store. 

 

You’re excited about this opportunity because you will... 

Analyze business trends and create plans to increase sales, and control expenses to drive overall profitability within district 

Monitor and measure financial, operational, human resources and customer service results, and hold teams accountable for achieving district goals through ongoing store visits 

Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals. Collaborate with peers to develop a company-wide talent pipeline 

Build management teams to train, motivate and challenge store teams to meet financial goals, proactively resolve problems, and enhance team performance and customer service levels 

Ensure consistent application of performance management practices including but not limited to annual performance appraisals, progressive counseling activities and development plans 

Implement brand initiatives to achieve World Class Service standards 

Responsible for ensuring that all escalated customer service issues are resolved 

Ensure district maintains store standards (i.e., visuals, cleanliness, appropriate inventory levels, safety etc.) in accordance with Company operating policies and procedures 

Model behavior that respects the background, experience and cultural differences of others, while upholding the integrity and the values of the Company 

Promote an environment that encourages participation, creativity and learning by sharing best practices and building on the ideas of others within district, region and concept 

 

Why you will love working at Williams-Sonoma, Inc. 

We’re a successful, fast-growing company with an entrepreneurial vibe 

A technologically and data-driven business 

Competitive salaries and comprehensive health benefits 

We’re at the forefront of tech and retail, redefining technology for the next generation 

We’re passionate about our internal and external clients and live/breathe the client experience 

We get to be creative daily 

A smart, experienced leadership team that wants to do it right and is open to new ideas 

We believe in autonomy and reward taking initiative 

We have fun! 

 

We’re excited about you because...  

Passionate about “owning your business” & always empowered to make decisions that best support business needs 

Aligned with the business at all times & in tune with our product assortment in order to make selections 

Results-oriented leader, who has an excellent ability to motivate & influence others through actions & examples 

Thrive in an entrepreneurial environment & are consistently looking for ways to think outside-the-box 

Proven success achieving results both independently & through others by fostering a spirit of teamwork 

Risk-taker who is not afraid to go above & beyond to exceed a customers’ expectations in order to close a sale 

Agile leader who loves to prioritize, plan & adjust their schedule to ensure business goals are achieved 

Loves to utilize critical-thinking in managing processes, routines & best practices to limit company exposure & loss 

 

Technical Competencies required: 

4+ year's management experience in a highly complex, multi-unit retail business environment. 

Proven ability to meet/exceed sales and profit results. 

Proven ability to meet current and future business goals through continuous identification and development of store management talent. 

Proven ability to build and leverage relationshi