Regional Manager, Distribution | West Coast

ABOUT ALBERT USTER IMPORTS

Albert Uster Imports, Inc. (“AUI”) is a privately held gourmet food company headquartered in the Washington, DC area (Gaithersburg, MD) with warehouse locations in Kansas City, Las Vegas, Miami, Los Angeles, San Francisco and Gaithersburg. AUI falls under the Vestar Capital Partners portfolio with affiliate organization, Roland Foods, LLC.

Founded in 1968, the company offers over 1,400 products from around the world. We serve leading hotels, restaurants, casinos, cruise lines, airlines, and manufacturers with innovative, high quality products and solutions to their most demanding culinary challenges. We operate a network of distribution centers across the U.S. and serve select international markets as well. AUI has a national direct selling organization of over 60 sales professionals and a staff of culinary experts (chefs and food scientists) adept at custom product solutions.

 

ABOUT THE ROLE

The Regional Manager, Distribution | West Coast provides operational oversight of all functional aspects of the distribution centers in their region. This oversight includes monitoring of daily performance and volume, understanding all administrative functions of the region, and serving as the point of contact to identify and lead the resolution of issues within their region. By partnering with the Logistics Director, the Regional Manager, Distribution manages vendor relationships with suppliers and service providers, constantly working towards high level service and cost reduction through increased efficiency and innovation. The ideal candidate will serve as the subject matter expert for all aspects of the Distribution Center (DC) operation, including the Company’s Warehouse Management System. This role will be responsible for the training and development of the distribution center leadership within their region, assisting with the recruitment of warehouse personnel, and conducting regular staff meetings. The Regional Manager, Distribution will be responsible for 100% compliance with all requirements including DOT standards, and the Company’s Food Safety and Operational Safety Programs. This role requires a dynamic, experienced professional who is willing to jump in and support their regions to success!

West Regional Manager: Supports the Distribution Centers in Kansas City, MO., Las Vegas, NV., South San Francisco, CA., and Lake Forest, CA.

 

RESPONSIBILTIES 

Metrics Reporting

• Completes the Daily Metrics Reporting – monitors activity in their assigned DC’s and communicates performance to the business as required
• Monitors Daily Volume issues and alerts Logistics Director and Customer Experience when daily volumes impact Operations
• Provides reporting to the Logistics Director for all warehouse-related credits and damages

Resolution Management

• Track/Trace/Research shipment issues as requested
• Request Proof of Delivery from all carrier partners
• Resolve all carrier related issues within their region
• Research all warehouse claims received by internal partners and assign investigation to the respective distribution center for resolution and/or corrective actions
• Serve as the expeditor for all urgent receiving issues and requests for the Distribution Centers within their region
• Represents the Logistics Team for all matters concerning other cross functional entities.
• Communicate external issues that may/will impact daily operations (weather delays, natural disasters, strikes, etc.) to all stakeholders across the organization. Coordinate facility closures with the Logistics Director
• Coordinate early facility closure requests with the DC Managers and Logistics Director

Facilities Management 

• Address all facilities related issues in the Distribution Centers within their region
• Coordinate all facilities related inspections at the Distribution Centers within their region
• Work with DC managers to track facilities budgets, manage scheduled PM’s and other repairs, maintenance and investments

Training 

• Draft and update all Logistics and Warehousing SOP’s
• Train Distribution Center managers on all new and updated SOP’s. Ensure training is cascaded down to the DC Associates
• Serve as the Subject Matter Expert on all areas associated