Vice President of Operations

Vice President of Operations

This role serves as the strategic and operational leader for our entertainment division, accountable for driving excellence across bowling, theater, and arcade operations. The position oversees multi-unit performance, ensuring consistency, efficiency, and profitability through strong operational standards, data-driven decision-making, and disciplined financial management. This leader will shape the guest experience across all locations, elevate service and safety standards, and guide capital planning, new site development, and operational integration initiatives. With oversight of regional and venue leadership teams, this role is responsible for building a culture of accountability, continuous improvement, and high performance while positioning the organization for sustained growth and competitive advantage.

Starting Pay Range: Annual base salary $195,000 with Short-Term Incentive bonus up to 20% of base salary, contingent upon successful achievement of defined performance KPIs.

Full Time Position Located in Utah

Benefits: 401k; Paid PTO; Paid Holidays; Paid Pregnancy & Parental Leave; Health/Dental/Vision/Employer Paid Life, Voluntary Life, AD&D Insurance, Employer contribution to Health Savings Account (HSA); Team Member Perks and Discounts.

Why FatCats

Our culture is our greatest strength. We invest in the professional and personal growth of our teams and work hard to create an environment where people feel supported, empowered, and connected. We value individuals who are self-motivated and take ownership of their work while also contributing to a highly collaborative, guest-focused team. If you're looking for a company that truly supports your development and celebrates teamwork, we encourage you to apply.

About FatCats

FatCats Mission Statement

We delight and connect people... one film, one game, one experience at a time.

FatCats Values

Humility – We listen first

Trust – We believe in each other

Excellence – We improve every day

Teamwork – We show up for one another

Stewardship – We lead in our roles

Leadership Guiding Principles:

Assuming Positive Intent

Operating in the Gray

Giving Others the Benefit of the Doubt

Loyalty to the Absent

Owning Your Stewardship

Respectful in Disagreement

Building Trust with Your Team

What You'll Lead

• Enterprise-level operational strategy for all entertainment concepts, ensuring consistency, efficiency, and scalability.
• Multi-unit leadership, guiding district and venue leaders to deliver strong performance and a unified operational culture.
• Financial stewardship, including budgeting, forecasting, P&L oversight, and identifying opportunities to maximize revenue and margin.
• Guest experience excellence, ensuring all venues meet brand standards in service, quality, and facility presentation.
• Long-term growth initiatives, supporting new builds, remodels, acquisitions, and concept innovation.
• Safety, compliance, and risk management across all entertainment operations.
• Talent development, building a high-performing bench of operational leaders and strengthening succession pipelines.

What You Bring

• 10+ years of progressive leadership in multi-unit entertainment, hospitality, cinema, FEC, or related industries.
• Proven success overseeing large, complex venue portfolios (10+ locations).
• Strong strategic, financial, and operational acumen with the ability to drive enterprise-wide performance.
• Exceptional leadership, communication, and change-management capability.
• Experience leading teams in fast-paced, guest-centric environments.
• Bachelor's or Master's in Business, Operations, Hospitality, or related field (preferred).

Role Expectations

• Travel 40–60% to provide leadership presence across the field.
• Flexibility to support business needs during peak periods (nights/weekends/holidays).