(Spring 2025) Student Intern - Customer Research (Utility)

Posting End Date:  

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

Job Summary:

KeyString Labs is the innovation lab at Entergy, committed to accelerating Entergy innovation for the benefit of our customers, community, employees, industry, and planet.  With sustainability top of mind, we collaborate to inspire and implement new ideas, products, and services for our 3 million residential, commercial, and industrial customers — across Entergy’s operating territories of Arkansas, Louisiana, Mississippi, New Orleans, and Texas.  We are proactive, working side by side with our customers, colleagues, and communities to create powerful solutions that address both current and future challenges.  We have a startup mindset and diverse skill set, a dynamic innovation process, and customer-centric focus to inspire and implement sustainable, value-creating change.  We’re entrepreneurs, engineers, designers, builders, and utility experts who share a mission and a mandate to innovate on behalf of our customers, communities, and planet. 

 

KeyString Labs Student Interns will be exposed to agile/innovation methodologies and training. Interns will assist with product development efforts related to Entergy's key strategic priorities. They will assist with qualitative and quantitative research to better understand our customers and coordinate with internal stakeholders on inputs and data requests.

 

Job Duties:

• Work side by side with Strategic Designers on customer research and product strategy.
• Extra emphasis around renewables, electric vehicle charging infrastructure, beneficial electrification, and software engagement tools.
• Collaborate and engage with internal stakeholders around product development. 
• Perform various strategic design activities with both internal and external stakeholders.
• Assist with research projects using Qualtrics, Airtable, Lucid Chart, Lucid Spark, and other collaborative tools.

 

Minimum Education/Experience Required:

• Seeking an Anthropology, Sociology, UX Research, Psychology, Advertising, or Strategic Design major, or other similar field.
• Junior and Senior candidate with graduation dates of May 2025 and beyond preferred.
• Must be actively pursuing a bachelors, masters or doctorate degree as indicated above and at minimum classified as a sophomore or beyond.
• MS Office suite experience a must.
• 3.0 Cumulative GPA or higher required to qualify (on a 4.0 scale). 

 

 

Primary Location: Louisiana-New Orleans Louisiana : New Orleans 
Job Function: Students / Early Careers
FLSA Status: Nonexempt 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 2
Req ID: 114669
Travel Percentage:Up to 25%

 

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting