Resident Services Specialist (50130)

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

The Resident Services Specialist is responsible for handling a variety of general office duties along with managing and organizing resident concierge services, greeting and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

 Essential Job Functions:

• Provides effective customer service to all prospective tenants, current residents and property staff by utilizing in-depth knowledge of the property and its functions.
• Maintains appearance of leasing area and lobby.
• Assisting with planning and implementation special functions and resident activities.
• Maintains information concerning construction projects, rehab upgrades, amenities, facilities, services and activities for the community.
• Handles appropriate check-in procedures for residents and guests.
• Communicates with residents regarding needs, and to periodically follow up completed service requests.
• General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property.
• Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business need.
• Other duties as assigned.

Minimum Qualifications/Skills:

• High School Diploma/GED
• Excellent customer service & interpersonal skills
• Basic computer knowledge/office equipment skills