Change Management Lead, Afterpay

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers!

Job Description

The Project and Operations Readiness team, part of our Service Excellence Family, was founded on the idea that education, collaboration, and an effortless change management experience helps our Team Members and Customers excel. In this role, you’ll be managing projects and programs to drive change and deliver solid solutions that make life easier for all.

In this role, you will be responsible for project management, business/system requirements gathering, and communications as a member of the Service Excellence team. You will report to the Afterpay Global Service Excellence Leader.

You'll partner with your team, Global Operations leadership and Product Managers to build project requirements and execution plans to ensure impacted teams are prepared for and retain job critical information about product launches and workflow updates.

Responsibilities include:

Leadership & Development:

• Partner with Product Managers, Customer Knowledge, WFM, L&D, Business Systems, and Operations teams across projects by offering input and guidance from a Global Operations perspective.

• Influence and make decisions regarding operational process improvements, best-practice sharing, and standardization of processes

Building for global scale: 

• Develop metrics to measure the growth and performance of the team, and provide reports on progress

• Build repeatable, shared processes that scale and incorporate the needs of a diverse group of partners.

• Evaluate and implement the tooling required to scale change management processes

• Use deep product and industry knowledge, gather and summarize relevant data, suggest tooling improvements and techniques to help scale the team while serving as a cross-functional leader.

 

Qualifications

• 6+ years of work experience within change management, operations excellence, knowledge and readiness

• 3+ years of experience with product or project management experience or related experience

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent wi