Customer Site Service Rep - Automotive

Now hiring! OEM Customer Site Representative

 

Flint, MI

 

We are looking for a Customer Site Service Rep I to join our Coatings team at our customer located in Flint, MI.

 

Come create chemistry with us!

 

BASF’s Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries. This portfolio is supplemented by "Beyond Paint Solutions", which enable new applications with innovative surfaces.

In this position you will support multiple shift operation of BASF products by providing on-stie technical and application knowledge. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. You will provide on-stie expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships. The role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution.

The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice. The incumbent will demonstrate the technical and professional expertise to enhance BASF’s reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

What You'll do:

 

• Supporting the daily operation of BASF paint products in the Automotive Assembly Plant.
• Providing on-stie technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assuring product performance meets or exceeds expectations and supports business objectives to be our customer’s supplier of choice.
• Responding to customer requirements, enforcing product quality specification, and support new product/application development.
• Supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support.
• Managing existing relationships and developing new ones.

If you...

 

• Have a High school diploma (or GED) required. Bachelor’s preferred.
• Possess previous manufacturing plant expertise (highly preferred).
• Have ingrained safety mindset, excellent interpersonal communication skills and positive attitude.
• Have a strong technical and mechanical aptitude and attention to detail.
• Have knowledge in following written procedures, work instruction and JSAs. Proficiency with Microsoft Office.
• Possess leadership potential and flexibility that showcases a willingness to work shifts and weekends when necessary.  Role will start on first shift and then move to second or third as customer need dicatates.

Create your own chemistry with you@BASF

 

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family