Business Operations and Strategy Manager, Agentforce & AI

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We deliver Data Cloud, Analytics Apps, and AI through Einstein for the promise of Customer 360 Next Gen Platform and a fully integrated CRM suite — data-driven engagement, analytics, automation, and AI across the 360. Our Next Gen Platform enables businesses to provide personalized customer engagement across all touchpoints and establish trusted lifelong customer relationships.

Role Description
As a Business Operations & Strategy Manager, your work will cut across areas of the cloud, strategic planning, business analytics, operational excellence, governance and enablement. This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills. The focus will be both on operational metrics and rhythms that drive the business to improve and leading key projects or initiatives in the focused area of AI/Agentforce.

About You

• Love to wear multiple hats.
• Builds the relationships to make things happen.
• Highly functional in an energizing environment.
• Comfortable bending between the tactical and strategic.
• Outstanding executive presence and communications professional.
• A service-oriented-minded person who "Thinks Customer."
• Enjoy a hyper-transparent flow of information, conversation, and ideas.
• Analytical Mindset with solid handling on data.

Your Impact

• Conduct data analytics to derive insights for executive business decision
• Provide strategic insights in the area of AI infrastructure platform through business analytical lens
• Define KPI/metrics to track business results to enable decision making
• Run rhythm of business of the organization ensure smooth operations and efficiency
• Work with engineering managers and leadership to identify and develop new ways to improve coverage and overall metric performance, including creating path to green as required.
• Gather and visualize various information necessary for decision-making in organizational operations, providing insights based on data analysis.
• Lead programs by aligning across program scope, and planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.
• Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
• Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical program issues, dependencies, team status, production issues, metrics review, milestones.
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
• Provide periodic program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).
• Create a collaborative environment that fosters creativity, innovation, and learning.
• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.
• Conduct research as needed to provide visibility and information for executive audience.

Required Skills

• 5+ years of experience in consulting, investment banking, finance, strategy, or operations roles
• Proven exper