Client Support Specialist II 1589

Job SummaryThe Client Support Specialist II is responsible for the first line of defense when resolving issues and addressing inquiries from customers. They are responsible for accepting communications from customers and resolving customer issues. The Client Support Specialist II will respond to incoming communication from clients and document the interactions in case management systems and update clients on any ongoing resolutions. The role will resolve client inquiries directly through established resolution methods. If a resolution cannot be reached, escalate to other departments.  Expected Duties: •             Coordinate with other internal departments to resolve issues and follow through with the client until the completion •             Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues.•             Assisting in the development of support delivery strategy and related processes, escalation procedures, and training•             Provide information about products and/or services, answer questions, and resolve problems and issues•             Complete tasks or activities supporting the implementation of procedures•             Ensuring inquiries are followed up on and provided resolution•             Mentoring other Client Support Specialists in the department Qualifications: Knowledge, Skills, and Abilities·         Prior Technical Support and/or Customer Service experience desired·         Self-motivated, highly organized individual with strong attention to detail·         Excellent verbal and written communication skills·         Mortgage experience of 1-2 years strongly preferredMeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.Salary range of $48,500 - $68,400. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.
Meridianlink offers:Insurance coverage (medical, dental, vision, life, and disability)Flexible paid time offPaid holidays401(k) plan with company matchRemote workAll compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.#LI-REMOTE