Customer Service Representative with Norwegian (m/f/d) Warranty services

<h2></h2> <p>You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a NORWEGIAN-speaking <b>Customer Service Representative (m/f/d)</b> for Foundever! Provide excellent customer service to customers of an extended warranty provider for consumer electronics and home appliances. </p> <p>  </p> <p><b>Start date:</b> 24.02.2025 | <b>Location:</b> Berlin Neukölln / Home Office | <b>Weekly hours:</b> 20 - 40 h | <b>Working hours:</b> Mon - Fr between 08:00 AM and 8:00 PM / Sat - 09:00 AM - 5:00 PM | Salary: 2.523 - 2.723 €/month (Fixed salary 2.223 €/month at 40h/week + Language Bonus 300 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month) </p> <p> </p> <p> </p> <p><b>Your benefits:</b> </p> <p> </p> <ul> <li><b>Permanent employment contract</b> with<b> 27 - 30 vacation days </b>(depending on length of service) + <b>special leave</b> for special occasions </li> <li>Number of hours per week that suits you and your life: <b>20, 25, 30, 35</b> or <b>40 hours per week </b>possible! </li> <li><b>Employee benefits with added value:</b> exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more    </li> <li>Get to know your colleagues at our <b>great summer parties</b> or <b>cozy barbecue evenings</b> </li> <li><b>Many internal career opportunities:</b> 84% of our promotion jobs and 93% of our management positions are filled internally! </li> <li>We have great people working for our good: <b>MaxPerts</b>, <b>Works Council</b> + <b>Representative Council for Severely Disabled Employees </b>+<b> Diversity Team</b> </li> <li><b>Health &amp; Mental Health:</b> With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.) </li> <li><b>Digital, paid training</b> and <b>hardware </b>provided for the ideal start with us </li> <li><b>Sustainability</b> - We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative) </li> <li><b>International career opportunities</b> through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.) </li> <li>Optional <b>German language classes</b>  </li> </ul> <p> </p> <p><b>Your new tasks:</b> </p> <p> </p> <ul> <li>Damage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e-mail </li> <li>Increasing customer satisfaction by processing inquiries quickly and competently </li> <li>Review of the submitted claims for damages </li> </ul> <p> </p> <p><b>Your qualifications:</b> </p> <p> </p> <ul> <li>Fluency in Norwegian (C2-level) and English (B2-level) </li> <li>Commercial and technical affinity regarding the internet and phone calls </li> <li>PC literacy </li> <li>Previous customer service experience preferable </li> <li>Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines </li> <li>Willingness to learn and eagerness to learn </li> <li>Empathetic and socially competent personality </li> </ul> <h2></h2> <p><b>You have the following requirements for working from home:</b> </p> <p> </p> <ul> <li>A broadband connection (DSL, VDSL or cable connection)  </li> <li>An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!)  </li> <li>A computer that is connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and ideally be connected to the home network with IPv4.  </li> <li>A quiet, lockable room to work in and an ergonomic workstation  </li> <li>Your place of residence must be in Germany </li> </ul> <p> </p> <p> </p> <p>Sounds like the right job? <b>Take your chance and apply now!</b> </p> <p>  </p> <p> </p> <p><b>This is what you can expect from us after you have applied: </b> </p> <p><b>1. </b>our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.   </p> <p><b>2.</b> after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).   </p> <p><b>3.</b> if all these steps are positive, we will welcome you with a permanent position! <a href="https://vimeo.com/802670022/a7659113f4" target="_blank" title="https://vimeo.com/802670022/a7659113f4">https://vimeo.com/802670022/a7659113f4</a>   </p> <p>  </p> <p> </p> <p><b>Do you have any further questions?  </b> </p> <p>You can reach us by e-mail at <a href="mailto:karriere.berlin@foundever.com" target="_blank" title="mailto:karriere.berlin@foundever.com">karriere.berlin@foundever.com</