L2 Support Specialist with German (Warsaw, Poland, PL, Foundever )

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�� Join our team at Foundever! �� 

 

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team! 

 

�� Technical Support Customer Service Specialist with German �� 

Location: Warsaw, on-site

 

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Your daily tasks:  

✅ Providing the highest level of customer service (E-mail/Phone); 

✅ Tracking calls in systems, managing escalations by logging and tracking cases in systems;

✅ Performing log analysis: indexing, pattern recognition, correlation analysis, etc.;

✅ Securing and deepening client retention, contributing to an excellent customer support and recognizing/promoting suitable products and services;

✅ Encompassing 2 levels of technical support:

• Advanced advice which involves addressing complex network issues requiring programming and database administration;
• Technical advice including configuring software and servers.

✅ Answering incoming calls and meeting targets set by the customer and management;  

✅ Following company policies and procedures, ensuring quality;   

✅ Performing daily tasks in an efficient and timely manner.   

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Advantages will be:  

�� Ability to prioritize and plan;    

�� Independence AND ability to work with minimal supervision;  

�� Ability to solve problems;  

�� Attention to detail;   

�� Sales skills;   

�� Soft skills. 

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Working conditions:  

�� Type of contract you choose yourself (freelance contract for students or employment contract);  

�� Basic salary + bonuses;  

⌚ Working hours: 9:00 AM – 5:00 PM, Monday - Friday (8 hours a day);  

�� On-site work in our new office in Warsaw 

 

What else should you know?  

�� Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);  

�� We offer private Medicover insurance;  

�� Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 

�� Professional development through training and cross-location cooperation at the international level. 

 

Company Overview: 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

 

 

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