Certified Medical Assistant (Heights)

About Avenue360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

About us 

Avenue 360 is a Federal Qualified Healthcare Center (FQHC) that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, and behavioral health needs as well as addressing non-medical drivers of health like housing and transportation. Our compassionate care extends to those with and without insurance. We strive to not only be the provider of choice but the employer of choice.  

Our Values PACT 

• We take PRIDE in our work.   

• We have a positive ATTITUDE. 

• We are CARING and CUSTOMER-SERVICE oriented. 

• We are a TEAM. 

Role Overview  

The Front Desk Specialist serves as a key contributor to the overall patient experience and plays a central role in supporting the healthcare team. As the first point of contact for individuals seeking care, this position ensures that every patient is welcomed, informed, and guided through the initial steps of their visit. By managing essential administrative processes, maintaining accurate records, and delivering exceptional customer service, the Front Desk Specialist helps create a smooth, efficient, and patient‑centered environment. 

Areas of Accountability 

This position is directly accountable for the following key areas: 

1. Patient Experience & Customer Service 

• Serve as the clinic’s first point of contact and set the tone for the patient’s visit. 

• Provide a welcoming, professional, and supportive environment. 

• Address questions, concerns, and complaints with empathy and clarity. 

1. Patient Intake & Information Management 

• Ensure accurate and complete patient information is collected and updated. 

• Manage required forms, documentation, and EHR entries with precision. 

• Maintain confidentiality and uphold privacy standards. 

1. Appointment & Scheduling Coordination 

• Schedule, confirm, and adjust appointments efficiently. 

• Support patient flow by managing check‑ins, check‑outs, and walk‑ins. 

• Follow up on missed appointments and ensure daily schedules are