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AN
Field Service Representative-Norcal
Andersen CorporationRemote, CA, CA, remoteRemotefull_timeVerifiedPosted 31 Mar 2025
💰 $114,000/yr($74,000/yr – $114,000/yr)
About the role
Job Name:
Field Service Representative-Norcal
In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.
SUMMARY:
We are looking for a Service Technician that will be responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience. In addition to representing the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services.
PRIMARY RESPONSIBILITIES: * Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment. * Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary. * Presents a professional image while completing repairs, adjustments and replacements in a timely manner. * Enforces warranty compliance. Communicates and disseminates warranty policy information. * Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner. * Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends. * Tactfully resolve difficult situations with customers (internal/external) * Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites. * Adheres to all Andersen Window and Door policies, procedures and processes. * Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility. * Travel - in (and very occasionally outside) of the primary territory. * Willingness to travel outside prim
General information
Location: remote, CA Date: 12-Mar-2025 Company: Andersen Corporation Posting City: Remote, CA Ref #: 7592 Job Category: Field Service Posting City: remote State: CADescription & Requirements
ANDERSEN CORPORATION SUMMARY:
At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too.In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.
SUMMARY:
We are looking for a Service Technician that will be responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience. In addition to representing the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services.
PRIMARY RESPONSIBILITIES: * Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment. * Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary. * Presents a professional image while completing repairs, adjustments and replacements in a timely manner. * Enforces warranty compliance. Communicates and disseminates warranty policy information. * Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner. * Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends. * Tactfully resolve difficult situations with customers (internal/external) * Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites. * Adheres to all Andersen Window and Door policies, procedures and processes. * Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility. * Travel - in (and very occasionally outside) of the primary territory. * Willingness to travel outside prim
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