Key Account Manager, Hematology, Heartland

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Job Description

The Key Account Manager (KAM) is the liaison between Takeda and strategic prioritized National and Regional accounts including, but not limited to: Corporate and Director level account leadership members,  academic institutions, hospitals, teaching institutions, Independent Delivery Networks (IDNs), Integrated Health Systems (IHSs), employers and other key potential customers as appropriate based on Hematology’s expanding portfolio.  KAMs are responsible for developing and executing business plans aligned with corporate objectives and supporting Hematology products within their assigned accounts in alignment with those objectives. States in this territory include MN, ND, SD, NE, CO, MT, and WY.

ACCOUNTABILITIES:

• Achieve or exceed sales targets and Management by Objective (MBO) goals. 

• Utilize discretion and judgment to execute on brand strategy and tactics within the assigned customer segment, which may be Medical Policy, Operations, Pharmacy, Practice Guideline and Clinical decision makers, as well as any critical support staff within a specific geographic area.

• Develop a comprehensive territory-specific business plan which includes strategies and tactics aimed at achieving corporate objectives - be prepared to present account business plans to management as appropriate.

• Develop and execute strategic and tactical account planning, such as uncovering needs, stakeholder / influence mapping, identifying / prioritizing business goals, helping define value propositions, delivering value propositions developed in collaboration with marketing and managed market teams, developing tactical plans, etc.

• Gain formulary and protocol access for specialty products in accounts (inclusion of specialty products in clinical/prescriber protocols and clinical pathways).

• Continually assesses information related economics, inventory management, reimbursement, procurement and deployment strategies and partners with internal and external experts to stay up-to-date on the latest access and reimbursement issues and trends at the local, regional and national level.

• Appropriately uses available tools and resources to monitor and evaluate industry/managed care trends and communicate relevant information to those who are impacted (i.e. Sales Forces, Leadership, and Managed Care Accounts).

• Works within established protocols to regularly communicate and deliver updates and status reports to cross functional team and stakeholders to enhance opportunities in their marketplace. 

• Delivers approved messages encompassing accurate clinical, financial, outcomes, and operational issues.

• Strategically manages assigned accounts, budget and resources, yielding maximum effectiveness and impact.

• Conduct account management at larger outlets, and assist with on-going service and support as needed.

• Engage with applicable stakeholders to deliver and help execute contracts where applicable.

• Develops relationships with Key Opinion Leaders, leveraging relationships with clinical experts to educate and inform therapeutic processes and protocols at an institution level.

• Identifies key stakeholders (C-Suite, Operations, Finance, Pharmacy) within each account and their respective needs and priorities to build relationships throughout the organization.

• Empowered to manage assigned accounts and achieve role expectations within compliance guidelines.

• Expected to work closely with other KAMs in order share best demonstrated practices, learnings and ideas.

• Proactively sh