Housekeeper - (Dillingham, AK)

GCI's Housekeeper will perform various housekeeping tasks for guest lodging facilities at GCI’s Agulowak Retreat. Maintain adequate inventory of linens and cleaning supplies, stock guest snack and beverage items, set up daily coffee/tea service in guest buildings. Interact with guests ensuring a quality experience. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

• Perform daily housekeeping tasks including changing bedding, cleaning bathrooms, sweeping, straightening guest rooms, common areas, and kitchens. 
• Launder bedding and linens and keep an adequate inventory of clean linens for guest use. 
• Perform periodic window cleaning, dusting, sweeping, mopping, and other deep cleaning tasks of guest facilities. 
• Assist Server & Housekeeper as needed.

• Set-up and maintain daily coffee/tea service in all guest cabins. 
• Stock beverage coolers and guest snack items. 
• Wash dishes associated with guest beverage service, ensure an adequate supply of clean dishes for guest use. 
• Light and maintain fireplace and woodstoves in guest facilities. 
• Periodically straighten guest common areas, decks, and sauna building throughout the day.

• Interact with guests and assist them in taking advantage of Retreat activities. 
• Answer telephone and take messages for Retreat guests and staff. 

• Assist with organization and maintenance of Retreat supplied guest outdoor apparel.

• Assist in maintaining Retreat flowerpots and beds.
  • Possess a thorough understanding of how a Retreat operates and what tasks must be performed to accomplish operational objectives and ensure high quality service for guests. 
  • Possess basic housekeeping skills and knowledge regarding the safe use of various cleaning tools, equipment, and chemicals.
  • Knowledge of and ability to implement company safety procedures and Retreat safety policies.
  • Ability to prioritize tasks, work both independently and as a team, and to communicate effectively with Retreat guests and staff.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Possess a thorough understanding of how a Retreat operates and what tasks must be performed to accomplish operational objectives and ensure high quality service for guests. 
  • Possess basic housekeeping skills and knowledge regarding the safe use of various cleaning tools, equipment, and chemicals.
  • Knowledge of and ability to implement company safety procedures and Retreat safety policies.
  • Ability to prioritize tasks, work both independently and as a team, and to communicate effectively with Retreat guests and staff.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Minimum Qualifications: 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Minimum of one (1) year of experience in a position with a similar range of duties and responsibilities. *
• Completion of the following company provided courses within 30 days of start date:
  • First Aid