Jobs and Careers

Senior Field Operations Manager - AMS

United States, United Statesfull_timeVerifiedPosted 16 Jan 2025

💰 $190,000/yr($140,000/yr – $190,000/yr)

About the role

Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
Kong is seeking a seasoned Senior Field Operations Manager - AMS, to join our Revenue Operations team. In this position you'll serve as a trusted business partner; an advocate for and advisor to the AMS GTM Leadership team. You'll define, track, and implement AMS business objectives, initiatives, strategies, tactics, and processes that scale. This role incorporates hands-on execution for a hyper-growth sales team. You need to be a practitioner of full-funnel GTM Strategy & Operations, a self-starter, comfortable working in a dynamic, data-driven environment, and demonstrate curiosity and a “get things done” attitude. The successful candidate will report to the Director, Global Field Operations.
Preferred location: Chicago, Toronto.

Responsibilities:

Lead annual AMS GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, territory planning.
Partner with leadership to design and implement the AMS GTM structure, segmentation and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development and Professional Services.
Provide visibility and performance tracking on the health of business, lead funnel monitoring, sales efficiency and productivity key performance metrics via business intelligence applications.
Lead execution of the operating cadence within the theater supporting management inspection throughout the customer lifecycle at each level of the organization.
Support sales leadership with content preparation for key management reporting needs to include but not limited to Quarterly Business Reviews.
Drive CRM accuracy, pipeline analytics, forecasting and ad hoc regional reporting requirements.
Ensure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etc.
Participate in regular meetings with Marketing, Customer Success, Finance, Legal and various other teams to assist in addressing issues, building plans and driving change management.
When requested, assess inquiries directed to the AMS VP of Sales, determine the proper course of action and delegate to the appropriate individual to manage.
Ensure all Sales Leadership team issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved.
Any additional tasks required by the manager.

Qualifications:

Organization and order during busy periods with composure and focus.
Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo and similar tools
Demonstrable competence with Google G-Suite tools
Excellent quantitative and analytical skills, a data-driven mindset
Strong customer service attitude, ability to work independently and in a fast-paced environment
Excellent written and communication skills.
5-8 year relevant business experience
A team player who works well in a collaborative environment.
BA/BS in a quantitative field, MBA or related graduate degree a plus
If you don’t meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles at Kong.

Kong has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others. The typical base pay range for this role in the US is $140,000 - 190,000.
About Kong:
Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to For