Customer Engineer – Microsoft Platforms Architect

Job Title:

Customer Engineer – Microsoft Platforms Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

USA Resident/USA Citizen Required

Job Title: Microsoft Platforms Architect

Location: Remote

Role Overview

We are looking for a seasoned Microsoft Platforms Architect with deep expertise across Windows environments, endpoint management, and hybrid cloud solutions. You will be a critical member of the Customer Success team—guiding clients through modern workplace transformations with a focus on Windows, Microsoft 365, Intune, and Windows 365 platforms.

Core Responsibilities

• Architect, deploy, and manage Windows 10/11 at scale, including configuration, automation, and troubleshooting.

• Administer Windows 365 Cloud PC environments—provisioning, licensing, optimizing, and supporting user experience.

• Leverage Microsoft Intune for endpoint and application management, security baselines, and dynamic provisioning.

• Implement and troubleshoot Entra ID (Azure AD) with both Hybrid and Cloud Join scenarios.

• Maintain compliance with Windows Update for Business (WUFB) and LAPS/Windows LAPS.

• Compare and apply Windows 365 vs. Azure Virtual Desktop (AVD) based on customer use cases.

• Optimize Cloud PC networking with a deep understanding of bandwidth, latency, and connectivity.

Security & Compliance

• Deploy and integrate Microsoft Defender for Endpoint (MDE) with monitoring tools and policy enforcement.

• Design and implement Conditional Access, BitLocker, Windows Hello for Business, and Zero Trust security principles.

• Align with compliance frameworks like NIST 800-53 and ensure secure endpoint management.

App Deployment & Modern Management

• Use WinGet and MSIX for application packaging and delivery.

• Plan the transition from Microsoft Store for Business to alternate deployment methods.

• Support authentication strategies: SSO, MFA, and scoped access via RBAC.

Networking & Connectivity

• Implement VPN and Always-On VPN solutions.

• Configure Wi-Fi authentication (802.1X) and manage essential networking protocols: DNS, DHCP, firewalls.

Monitoring & Troubleshooting

• Analyze logs (Event Viewer, Defender, Performance Logs) and use tools like Sysinternals for system health.

• Provide remote support through Quick Assist and Remote Desktop solutions.

Key Qualifications

• 8+ years in systems architecture, IT consulting, or enterprise support roles.

• Strong PowerShell skills for scripting and automation.